Support and Maintenance Engineer (Solar inverter and Storage Direction

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains telecom networks IT smart devices and cloud services we are committed to bringing digital to every person home and organization for a fully connected intelligent world.

At Huawei innovation focuses on customer needs. We invest heavily in basic research concentrating on technological breakthroughs that drive the world forward. With approximately 208000 employees we operate in more than 170 countries and regions.

Huaweis end-to-end portfolio of products solutions and services are both competitive and secure. Through open collaboration with ecosystem partners we create lasting value for our customers working to empower people enrich home life and inspire innovation in organizations of all shapes and sizes.

Job Title: Support and Maintenance Engineer (Solar inverter and Storage Direction

Job Location: Bulgaria Sofia

Main Responsibilities:

Site survey reports verification and comunication with subcontractors and customers. Organizing and optimizing site survey reports process flow. Reporting progress on daily and weekly base.

Site works supervision technical support and installation quality verification.

Handling complaints such as short delivery or wrong shipment. Analyzing the reasons and tracking the process.

Providing efficient training to Subcontractors.

Providing 24/7 on-duty FM during the maintenance period.

Organizing and cooperation of Site Support resource. Coordinate with internal and external parties (local authorities subcontractor OMC and customer). Responsible for obtaining necessary resources as demanded.

Optimize the Technical site support and Field Maintenance processes and operation efficiency

Creating of relevant reports on time and organizing the problem rectification.

Tracking and solving Site configuration problems issued by OMC engineers and related staff. Dealing with complaint of correlative support and maintenance problems.

Cooperation with project team and relevant department staff;

Requirements:

Very good English (spoken and written).

Education: University within Electrical Telecommunication or Computer Engineering.

Computer knowledge: Windows Word Excel Power Point Outlook etc.

Broad knowledge within telecom and wireless.

Previous experience in field services or NOC environment could be a plus.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role applicants must be eligible to work and live in the job location.

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