Vacancies Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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2024 Akzo Nobel N.V. All rights reserved.
Key Accountabilities
Process end-to-end customer orders in the ERP system received via email phone or other channels ensuring compliance with standard operating procedures.
Proactively contact customers via phone to confirm details or resolve issues when necessary.
Act as the first point of escalation for customer inquiries and complaints providing timely and effective resolutions.
Coordinate closely with logistics field force and other internal teams to ensure on-time deliveries and resolve customer queries.
Prepare and share daily reports on order status and service performance.
Achieve key performance indicators (KPIs) set in place including order performance and identify trends for improvement.
Evaluate current processes and propose improvements to enhance efficiency accuracy and customer satisfaction; implement approved changes in collaboration with the Manager.
Maintain strong product and customer knowledge to recommend additional or alternative solutions when needed.
Ensure proper registration filing and archiving all customer service-related documentation in compliance with company standards.
Serve as a team player capable of rotating across various roles within the function to ensure business continuity during team absences.
Be open and flexible to work across different Customer Service roles as required ensuring smooth operations and business continuity.
Requirements
SAP experience recommended to have hands-on experiences prior
Educated to Degree level or equivalent.
> 2 years managing a complex customer service team in an international environment
Process driven to deliver incremental business efficiencies
IT skills in MS Office and SAP Advanced Excel knowledge required
Excellent communication skills at all levels internally & externally with a drive to reach out to customers and sales team via phone calls.
Strong advanced troubleshooting abilities with exceptional organizational and time-management skills; proven capacity to multitask effectively and perform under time pressure in a fast-paced environment
Able to work 5 days a week (office-based in Changi Business Park)
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID:49803
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
