Customer Service Assistant Executive (Aftersales Service)

Singapore - Singapore

Monthly Salary: SGD 2800 - 3300

Experience Required: 1-3years

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Handle customer enquiries through multiple channels including phone calls emails Live Chat WhatsApp and walk-in customers ensuring timely and professional responses.

Perform spare parts forecasting purchasing and usage tracking.

Liaison with the Factory to ensure optimal stock availability.

Oversee grading operations including but not limited to parts extraction and regular stocktaking activities.

Preparation and processing of invoicing for spare parts sales.

Maintenance and updating of the data for CRM system including but not limited to Serial Number databases model codes and system updates during new product launches.

Support and coordinate CRM platform enhancements to improve data accuracy and operational efficiency.

Compilation and preparation of Reports to the Management and Business Unit (BU).

Requirements

Diploma in Business Administration or similar discipline

Minimum 3 years of relevant customer service experience.

Experience in call centers is preferred.

Good analytical organizational and documentation skills.

Proficient in Microsoft Excel and familiar with CRM systems.

Able to work independently and communicate effectively with internal and external stakeholders.

Working hours:

Mon to Fri 8:30am to 5:30pm

Required Skills:

Customer Service Assistant/ Executive (Aftersales Service)

Required Education:

degree / diploma

Responsibilities Handle customer enquiries through multiple channels including phone calls emails Live Chat WhatsApp and walk-in customers ensuring timely and professional responses. Perform spare parts forecasting purchasing and usage tracking. Liaison with the Factory to ensure optimal stock avai...