Senior Account Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About BlaBlaCar
BlaBlaCar is the worlds leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices 30% working fully remotely.
BlaBlaCar launched in Brazil in 2015 and has more than 8 million members in the country. With its leading carpooling app and the recent integration of a bus network BlaBlaCar aims to become the go-to platform in the country for shared road mobility.
Your Mission
As a Senior Account Manager youll manage local bus carriers to ensure the daily success of the BlaBlaCar Bus Marketplace in Brazil. Working with senior stakeholders you will drive territory growth and partner satisfaction leveraging sales business consultancy and operational excellence to deepen partner relationships.
Your responsibilities
- Act as the main point of contact between BlaBlaCar and bus operator partners;
- Build and maintain long-term relationships with commercial operational and executive stakeholders by developing growth plans per partner/region/route;
- Lead business reviews performance meetings and strategic alignment sessionsProactively manage partner satisfaction retention and churn prevention also guaranteeing full inventory amongst all partners.
- Negotiate exclusive benefits to final users such as discounts
- Monitor and optimize key KPIs including but not limited to: Ticket sales and revenue Conversion rate (CVR) active inventory and route coverage
Your qualifications
- At least 3 years of experience in B2B account management customer service or within mobility
- Strong proficiency in Salesforce
- Strong communication and negotiation skills
- Ability to work autonomously across a broad scope and manage multiple suppliers simultaneously
- A proven track record of navigating the maturity cycles of regional marketplaces to drive business growth keeping strong business acumen and analytical skills
- Full working proficiency in Portuguese & English
- Fit with our BlaBlaPrinciples
- Thriving in a collaborative fast-growing and innovative environment
- Nice to have: Proficiency in Tableau
What we have to offer
- 4 additional weeks on top of legal maternity/paternity leaves
- Financial support for home office equipment (up to 2187 BRL one shot)
- 30 days holidays per year (after 12 months)
- Local meal plan & public transport policy (CAJU card)
- Omint health plan dental care and life insurance
- Gympass access
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Personal growth via trainings mentorship and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
Interested in joining the ride
- a 45-min video-call with your Talent Acquisition Manager Hien Hoang to get to know you understand your career expectations and answer your questions
- a 60-min video-call with our Head of Business Development Adilio Nascimento to deep-dive into your working experience and fit to the role
- a fully remote exercise to evaluate your technical skills followed by a 60-min interview to present your case to Adilio and a few other team members
- a 45-min video-call with our VP Brazil Marketplace Tatiana Mattos
- a 30-min video-call with our Chief Operating Office Adrien Tahon for vision fit and rounding off the process
Our hiring process lasts on average 25-30 days offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
BlaBlaCar is the world's leading community-based travel network. Bus or carpool, find the perfect ride from a wide range of destinations and routes at low prices.
