Job Purpose Description
The retail channel of MFL contributes 45% of its revenue and is growing at a very fast pace through a widely distributed network of stores and aggressive expansion in newer markets. The operating business models and retail formats are varied. Therefore consistency in customer experience across formats and models is indeed a challenge especially when the consumer expectations are changing rapidly with the advent of international brands.
It is necessary therefore to have a durable and sustainable strategy for retail through attracting and retaining talent training and development strong employee engagement implementing retail initiatives right organization to deliver and manage the system and overall deliver on the MFL objective of retail excellence
Challenges:
balance on quality and cost of recruits.
TAT time minimized.
right people at company budget
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Financial | manpower cost percentage of salary to NSV a cap on salary cost of entry level consulting cost people in house cost |
| KRA2 | Customer | external hiring of Store Managers and Asst. Store Managers to enrich the internal talent potential employees and training them for higher promotion. Proper adherence to training calendar Satisfaction survey on various parameters (Retail Vibes). Form action plan based on areas of improvement. Engagement |
| KRA3 | Internal Processes | Appraisal System and feedbacks - Job Requirements based on requirements boarding done under Adecco Promises TAT duration salary on time cards employment letter offer letter insurance card on time. approvals are done on time e.F&F Closures Attrition management |
| KRA4 | Learning and growth | time on growth and development and implementing new things at least one cross functional project |
| KRA5 | Engagement | Implementation of regional engagement charter Driving store level OHS survey action planning |
Required Experience:
Manager
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