Client Liaison Representative
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Job Location:
Colorado Springs, CO - USA
Monthly Salary:
$ 16 - 18
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
CLIENT LIAISON REPRESENTATIVE
Remote Reports to Chief Clinical Officer
$16$18/hour
About Open Mind Health
Open Mind Health provides virtual behavioral health services nationwide. Our team is committed to compassionate care operational excellence and continuity for every client we serve.
We believe in radical caring paired with reliability and accountability.
About the Role
Client Liaisons are the first and ongoing point of contact for our clients. This role ensures that patients are scheduled efficiently prepared properly authorized correctly and supported throughout their care journey.
This is a high-contact high-activity position. It requires persistence professionalism emotional steadiness and comfort with measurable performance standards.
What Youll Do
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Schedule new and returning clients
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Secure recurring appointments
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Verify insurance and authorizations
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Collect payment information
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Follow up on missed appointments and incomplete documentation
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Maintain CRM and EHR accuracy
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Communicate professionally with clients and payers
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Escalate concerns appropriately
What Success Looks Like
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Strong appointment conversion rates
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Recurring appointments secured
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Insurance and documentation completed prior to visits
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Provider calendars optimized
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Calm policy-aligned responses to client objections
You are comfortable holding boundaries when needed and following policy consistently. You do not avoid difficult conversations.
Qualifications
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Minimum 2 years healthcare scheduling or patient coordination experience
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Behavioral health experience preferred
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Comfortable in high phone-volume environments
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Strong objection-handling skills
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Ability to work independently in a remote setting
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Private distraction-free home workspace
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Reliable high-speed internet
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Full availability during scheduled 8-hour shifts
Work Structure
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Full-time (40 hours/week)
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Must be available during the entire scheduled workday
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Ongoing activity monitoring (EHR CRM call systems)
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Occasional weekend rotation may be required
This role is ideal for individuals who enjoy helping people while working within clear performance expectations.
Compensation & Benefits
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$16$18/hour depending on experience
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PTO and paid holidays
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Health dental and vision benefits
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401(k) plan
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$50/month technology stipend
Required Experience:
Unclear Seniority
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Psychotherapy Professional Open Mind Health specializes in serving diverse populations and is recruiting licensed therapists with expertise in or unique backgrounds including lived experience! Our psychotherapy roles are 100% remote/telemedicine and open to professionals based in the ... View more
