Client Director, Projects
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Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
SUMMARY
The Client Director Projects is accountable for program management and delivery project delivery client relationship management and people leadership for the assigned programs.
KEY DUTIES & RESPONSIBILITIES
For the assigned programs:
Program Management & Delivery
- Accountable for program management and delivery.
- Plans client programs and assigns project management team members to projects within overall program.
- Identifies program risks and develops and implements mitigation and contingency plans.
- Oversees the development and implementation of project plans and budget and overall execution of project delivery and close-out requirements.
- Accountable for ensuring project management team delivers projects on-time within budget specification and scope and in compliant with all regulatory environmental health and safety requirements.
- Accountable for meeting key performance indicators/metrics for programs managed.
- Accountable for ensuring implementation of effective processes to support optimum project delivery.
- Provides input and contributes to strategic plans for programs managed.
Program Financial Management
- Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.
Client Relationship Management
- Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
- Accountable for resolving escalated issues from project management team members managing client expectations and ensuring client satisfaction.
- Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.
People Leadership
- Accountable for employee-oriented activities including but not limited to employee engagement development and performance management hiring and retention compensation recommendations
- Other duties as assigned.
KNOWLEDGE AND SKILLS
- Community college diploma in architectural technology construction technology engineering technology; preferred
- At least 10 years of project management work experience
- Well-developed program management abilities
- Well-developed program budget and financial management abilities
- Well-developed program risk mitigation and management abilities
- Fully developed communication influence persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level
- Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level
- A high degree of client service orientation
- Skilled at managing vendor relationships and performance
- People leadership abilities
- Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client
- Computer proficiency in MS Office applications in particular MS Project MS Excel MS Outlook along with ability to quickly learn new applications
Licenses and/or Professional Accreditation
One of the following an asset:
- Project Management Institute Accreditation.
- Program Management Professional Accreditation.
- LEED certification.
This is a regular full-time position with a salary range of $108068 - $135085 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education professional designations and performance related to this role.
Required Experience:
Director
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
