Director, Digital Enablement and Optimization

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Why is this role important:
Reporting directly to the Senior Director Strategy & Systems the Director of Digital Enablement and Optimization is accountable for ensuring our digital platform capabilities deliver measurable value to programs partners and operations today and over time. This role owns the effective execution optimization and continuity of digital capabilities across their full lifecycle while partnering closely with product strategy and implementation leaders to bring future capabilities to life. You will guide your team to deliver high quality sustainable technical solutions that work in practice scale reliably and continuously evolve based on real-world usage and data. A deep understanding of the software product development lifecycle key business drivers patient and client experience alongside outstanding leadership capabilities are required to succeed in this role.

What youll do:

• As a leader you will be required to lead mentor and develop a team of product owners fostering a collaborative and high-performance work culture. Provide guidance feedback and professional development opportunities to team members ensuring their growth and success.

• Own the ongoing success of digital capabilities across in-production programs. Responsible to ensure success criteria is established and metrics are available for benefit assessment and tracking.

• Continuously improve capabilities using data performance metrics and operational insights.

• Ensure digital capabilities drive efficiency reduce friction and improve the experiences of users.

• Identify when optimization has plateaued and partner with product strategy and implementation leadership to identify next-generation innovation

• Own deployment governance release readiness and capability rollout planning.

• Ensure operational teams client readiness teams and stakeholders are equipped to adopt capabilities effectively. This includes maintaining high standards for documentation training artefacts and release communications.

• Use data and analytics to assess capability performance adoption and impact informing the digital roadmap decisions with evidence.

• Partner closely with implementation partners to ensure new capabilities are designed with execution scalability and sustainability in mind.

What you bring:

• Senior product platform or digital leader with experience owning complex systems in production environments

• Strong systems thinker who understands how technology operations data and people intersect

• Comfortable operating in ambiguity while driving disciplined execution

• Deep appreciation for governance standards and consistency

• Data-driven decision maker with a bias toward measurable outcomes

• Credible partner to executive leadership clients and cross-functional teams

• Able to balance pragmatism (what works now) with ambition (what should work next)

• Enjoy working in a complex and fast-paced environment

• Excellent time management organization skills and a keen attention to detail are required

• Ability to guide and mentor colleagues for effective decision-making and leadership abilities

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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