IT Helpdesk Technician

Tulsa, OK - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Location Profile:

Waldens Machine was founded in 1976 by Charlie Walden. Primus purchased Waldens in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3 4 & 5 axis medium/complex aluminum and hard metal machining) kitting assembly and integration decorative coatings airfoil/propulsion structures specialist and global supply chain management.

Waldens has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included but are not limited to Boeing Bombardier Spirit Aerosystems Bell Helicopter Airbus and GE Aviation. The Company is fully certified for IS0 9001 and hold Revision C registration for AS9100.

Primary Responsibilities:

Fully on-site presence required
Receive triage and analyze customer requests via telephone and email
Provide responsive and competent end-user support for technology and application questions and problems
Support and troubleshoot network and connectivity issues
Support and troubleshoot stand-alone peripherals (printers scanners) and may provide oversight for company phone systems including land-line and mobile carriers
Configure and support PC laptop and peripheral hardware including installing and configuring software programs
Diagnose and solve hardware problems
Provide subject matter expertise for projects; Manage projects as appropriate
Keep abreast of current software and hardware technology trends and new technology
May occasionally perform special projects; Perform other duties as assigned

Required Skills:

Windows XP and MS OS knowledge and working knowledge of MS Office applications
MS Windows Active Directory administration
Extensive hardware troubleshooting experience
Creative problem solving skills with strong troubleshooting skills
Self-starter with ability to frequently multi-task
Ability to communicate clearly and concisely both verbally and written
Ability to deliver customer service to users with various levels of computer knowledge

Work Conditions:

Mixed office and shop/industrial
Occasional moving parts machine noise; VDTs computers
Sedentary to low activity with intra-building walking

Lift/Move/Position: None to occasional 35#

Required Experience:

Location Profile: Waldens Machine was founded in 1976 by Charlie Walden. Primus purchased Waldens in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3 4 & 5 axis medium/complex aluminum and hard metal machining) kitt...

Location Profile:

Primary Responsibilities:

Fully on-site presence required
Receive triage and analyze customer requests via telephone and email
Provide responsive and competent end-user support for technology and application questions and problems
Support and troubleshoot network and connectivity issues
Support and troubleshoot stand-alone peripherals (printers scanners) and may provide oversight for company phone systems including land-line and mobile carriers
Configure and support PC laptop and peripheral hardware including installing and configuring software programs
Diagnose and solve hardware problems
Provide subject matter expertise for projects; Manage projects as appropriate
Keep abreast of current software and hardware technology trends and new technology
May occasionally perform special projects; Perform other duties as assigned

Required Skills:

Windows XP and MS OS knowledge and working knowledge of MS Office applications
MS Windows Active Directory administration
Extensive hardware troubleshooting experience
Creative problem solving skills with strong troubleshooting skills
Self-starter with ability to frequently multi-task
Ability to communicate clearly and concisely both verbally and written
Ability to deliver customer service to users with various levels of computer knowledge

Work Conditions: