Access & Referral Worker headspace
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Job Location:
Wantirna South - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Part-time (0.6 FTE) contract until 30 June 2026 with the potential to extend
- Based across headspace Knox and Lilydale on the lands of the Wurundjeri People
- Salary dependant on qualifications & experience 12% Super Salary Packaging benefits up to $18550
Join us at headspace
headspace Knox and Lilydale support young people aged 1225 across Melbournes Outer East. Our multidisciplinary teams work alongside families carers partner agencies and community services to deliver youth-friendly accessible care across mental health physical health alcohol and other drug support and education and employment pathways. We are a connected values-led team grounded in hope access and inclusion.
Your role your impact
As an Access and Referral Worker you will play a pivotal role in shaping how young people experience care from their very first contact.
You are often the first voice they hearlistening deeply assessing whats needed and helping guide them toward the right support at the right time. Your work helps reduce barriers strengthen safety and ensure young people feel respected understood and supported to take their next step.
Key responsibilities:
- Manage intake screening and triage via phone and in person including Mental State Examinations and risk assessments where appropriate
- Coordinate access to care by booking appointments and supporting smooth referral pathways
- Build care connections by linking young people to internal headspace services and external youth services across the Outer East
- Advocate for young people when liaising with families schools employers and other professionals
- Provide walk-in assessments and Single Session Therapy when suitable
- Maintain accurate and timely records within electronic medical systems and the headspace minimum data set
- Contribute to community engagement activities such as presentations workshops and events (with occasional after-hours or weekend work)
- Collaborate within a multidisciplinary team including youth workers social workers GPs and psychologists
About you
You bring steadiness warmth and clinical judgment to conversations that matterespecially when someone may be distressed uncertain or unsure what they need yet.
You have:
- Tertiary qualifications in the social sciences (youth work counselling psychology social work occupational therapy or related field) and registration with the relevant governing body (preferred but not required)
- Experience in mental health intake triage and risk assessment with young people
- A high standard of active listening and communication skills
- Ability to prioritise competing tasks in a fast-paced environment
- Experience providing Single Session Therapy
- A collaborative approachcomfortable working both independently and within a team
- Availability to work flexibly including occasional evenings/weekends when required
- Current drivers licence
What will make you stand out
- Familiarity with youth mental health services and referral pathways
- Experience in multidisciplinary work environments
- Familiarity with electronic medical records
Whats in it for you
Each is the Lead Agency for headspace. At Each youll be supported to be your best.
We provide:
- Supportive & inclusive culture Work with like-minded colleagues and leaders who genuinely care
- Balance your way Flexible work arrangements to help you juggle work and life commitments
- Boost your take-home pay Not-for-Profit Salary Packaging (up to $15900 tax-free per year) plus an extra $2650 tax-free for meals and entertainment
- Professional development & training Access mentoring supervision leadership pathways and discipline-specific learning
- Endless career opportunities With over 200 programs across QLD NSW TAS ACT and VIC there are plenty of pathways to progress
- More leave when you need it 5 weeks annual leave sick/carers leave family & domestic violence leave and the option to purchase extra leave
- Free confidential support Our Employee Assistance Program is available for you and your family
Additional Information :
To view the full Position Description click here or visit go to Work With Us - Careers - Open Roles and search for this position.
For more information or a confidential conversation contact Candice Rosslee Team Leader at or
Applications Close: Thursday 5th March 2026
Please note that applications will be reviewed as they are received. Interviews may take place during the advertising periodso dont miss out and apply today!
Next Steps in the Hiring Process
Thank you for your interest in joining Each! To learn more about next steps please check out our Hiring Process Guide.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
Didnt find the perfect role today Stay connected by joining our Talent Community be the first to hear about new opportunities at Each!
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.Join us and be part of a t ... View more
