Visa Direct Ecosystem Programs & Performance Senior Manager

The Visa Direct Ecosystem Programs & Performance Senior Manager plays a critical role in driving strategic planning operational excellence and cross-functional execution across the global Visa Direct ecosystem. This role partners closely with Visa Direct Product Commercialization Risk Compliance and regional teams to support priority setting manage ecosystem performance lead strategic initiatives and strengthen operating models.

The ideal candidate brings strong analytical rigor operational discipline and the ability to influence across a complex global payments organization while executing at a hands-on level.

Key Responsibilities

Strategic Planning & Execution Support

Support the development and execution of the Visa Direct Ecosystem strategic roadmap ensuring alignment with global product ecosystem and commercial objectives.

Translate Visa Direct growth priorities into actionable plans operating frameworks and scalable execution models.

Contribute strategic analysis and recommendations based on competitive regulatory and ecosystem insights.

Operational Excellence & Ecosystem Performance Management

Design maintain and enhance ecosystem KPIs health metrics scorecards and reporting to track performance across send/receive endpoints partners and markets.

Identify ecosystem gaps (operational regulatory technical) and support initiatives that improve efficiency scalability and reliability.

Drive continuous improvement across processes tools partner operations and cross-functional workflows.

Cross-Functional Execution

Coordinate and execute ecosystem-wide initiatives across Product Commercialization Client Services Engineering Risk Compliance and regional teams.

Support alignment and accountability for key ecosystem priorities launches and strategic programs.

Act as a key execution partner enabling end-to-end delivery of ecosystem expansion partner optimization and global readiness initiatives.

Program & Initiative Management

Manage strategic ecosystem programs from planning through implementation including scope timelines risks dependencies and outcomes.

Identify and escalate cross-functional issues and risks to ensure timely resolution and visibility.

Measure program effectiveness and drive enhancements using performance data and partner feedback.

Business Insights & Executive Reporting

Conduct ecosystem performance analysis identify trends and generate insights that inform strategy and investment decisions.

Prepare executive-ready materials including dashboards updates and presentations for senior leadership.

Support annual and quarterly planning cycles including financial alignment and resource prioritization for ecosystem initiatives.

Culture Engagement & Communications

Support client and partner engagement surveys and action plans to improve overall ecosystem experience.

Develop and distribute ecosystem communications such as newsletters program updates and leadership briefings to promote alignment and transparency.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications

Experience in payments fintech ecosystem management strategy client services or operations.

Strong understanding of payments and money movement networks including enabling technologies.

Proven experience executing complex cross-functional initiatives within global organizations.

Strong analytical skills with the ability to translate data into insights and recommendations.

Experience in performance management operational governance or program management.

Solid financial and commercial acumen with strong business judgment.

Excellent written and verbal communication skills.

Preferred Attributes

Experience working within global payments networks fintech platforms or financial services ecosystems.

Ability to operate effectively in ambiguous environments and bring clarity across diverse teams and regions.

Strong project management skills with consistent follow-through.

Balance of strategic thinking and hands-on execution.

Strong teamwork and collaboration skills with the ability to work across interdisciplinary groups.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time