German Support guru

Centurion - South Africa

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

With teams operating across multiple countries we celebrate diversity and value what makes each individual unique. Youll be part of a supportive people-first environment that prioritises collaboration well-being and professional growthgiving you the tools to succeed and build a career with long-term opportunities.

You will be working on-site from our Durban North Coast office a dynamic and welcoming environment where teamwork innovation and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.

Take ownership of high-profile and escalated customer cases managing them from start to resolution
Manage work orders in line with defined business SLAs
Proactively identify and offer solutions to customer issues or concerns
Consistently apply agreed behavioural quality and compliance standards
Share knowledge and best practices with team members
Communicate relevant campaign or process updates to colleagues customers and managers
Develop and maintain strong product and campaign knowledge within the retail environment
Ensure first contact resolution wherever possible
Protect customer data and information security escalating issues using the correct internal processes
Deliver excellent customer experiences at all times
Verify and update customer information accurately
Actively contribute to a positive and collaborative team culture

This German-speaking Customer Service Advisor Retail role is a great fit if you:

Have a minimum of 6 months international call centre experience (essential)
Have completed Grade 12
Are able to work shifts aligned to European business hours
Are fluent in German (spoken and written)
Are self-motivated reliable and highly responsible
Have strong problem-solving and customer-focused skills

We offer a competitive benefits package designed to support your lifestyle and career growth:

Monthly salary of R20749
Medical aid / medical insurance for the employee and up to two dependents
Pension fund
Subsidised transport
Group life cover
Employee Assistance Programme (EAP)
Access to financial well-being sessions will-writing support and stress management resources
Ongoing training upskilling and team-building opportunities
An inclusive engaging and people-focused company culture

Take ownership of high-profile and escalated customer cases managing them from start to resolution
Manage work orders in line with defined business SLAs
Proactively identify and offer solutions to customer issues or concerns
Consistently apply agreed behavioural quality and compliance standards
Share knowledge and best practices with team members
Communicate relevant campaign or process updates to colleagues customers and managers
Develop and maintain strong product and campaign knowledge within the retail environment
Ensure first contact resolution wherever possible
Protect customer data and information security escalating issues using the correct internal processes
Deliver excellent customer experiences at all times
Verify and update customer information accurately
Actively contribute to a positive and collaborative team culture

This German-speaking Customer Service Advisor Retail role is a great fit if you:

Have a minimum of 6 months international call centre experience (essential)
Have completed Grade 12
Are able to work shifts aligned to European business hours
Are fluent in German (spoken and written)
Are self-motivated reliable and highly responsible
Have strong problem-solving and customer-focused skills

We offer a competitive benefits package designed to support your lifestyle and career growth:

Monthly salary of R20749
Medical aid / medical insurance for the employee and up to two dependents
Pension fund
Subsidised transport
Group life cover
Employee Assistance Programme (EAP)
Access to financial well-being sessions will-writing support and stress management resources
Ongoing training upskilling and team-building opportunities
An inclusive engaging and people-focused company culture