German-Speaking Client Support Specialist

East London - South Africa

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

We are seeking motivated and customer-focused German speakers to join an international retail support project within a globally established customer experience environment. This role offers the opportunity to work in a professional multicultural setting while developing valuable international experience and long-term career prospects.

Key Responsibilities

Provide professional support to German-speaking customers via phone email and chat
Assist with orders deliveries returns and product inquiries
Resolve customer concerns efficiently and escalate complex cases when necessary
Maintain accurate documentation in internal systems
Consistently meet quality and customer satisfaction targets

Candidate Profile

Matric (Grade 12) qualification
Valid permission to work in South Africa
Clear criminal and debt record
Previous customer service or call centre experience (retail experience is advantageous)
Strong communication and problem-solving abilities
Comfortable working in a fast-paced environment
Availability for rotational shifts including weekends
Basic computer proficiency
Languages Required: German (B2C2) Good English

What the Company Offers

Competitive compensation package and benefits
Paid training and structured onboarding
Modern office environment in a prime business location
Opportunity to work on an international project
Clear pathways for professional growth and advancement

Relocation Support

One local flight to Durban prior to start date
20 nights of accommodation arranged and covered by the company

Position Overview We are seeking motivated and customer-focused German speakers to join an international retail support project within a globally established customer experience environment. This role offers the opportunity to work in a professional multicultural setting while developing valuable in...