Stage Digital sales support

Monza - Italy

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

ALFA LAVAL is a Swedish multinational company operating in Italy for over 140 years with several sales offices manufacturing and research and development.

At Alfa Laval we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planets most urgent problems. Making the world a better place. Every day.

For the digital marketing team in Monza site we are looking for a Digital sales support.

The intern will be involved in operational and organizational support related to the Customer Partner Portal a digital platform dedicated to our Partners and Customers. The Hypercare period is a temporary high-intensity phase following the go-live with the goal of:

Stabilizing operations and quickly resolving any initial issues
Supporting users in adapting to the new solution
Monitoring system performance and validating data
Managing escalation and triage processes in collaboration with local and central teams

Main activities:

Opening tickets for any issues that arise during the roll-out
Supporting communication management with Partners/OEM/System builder
Coordinating with Online sales Specialist Sales and Customer Care teams to ensure effective onboarding
Collecting feedback and monitoring performance during the Hypercare phase

Required profile:

Role:Digital Sales & Hypercare Support
Skills:
- Good knowledge of digital tools and online platforms
- Strong organizational and operational management skills
- Basic knowledge of Microsoft pack.
Languages:Italian and English (intermediate level)
Soft skills:Proactivity attention to detail ability to work in a team strong communication skills

ALFA LAVAL is a Swedish multinational company operating in Italy for over 140 years with several sales offices manufacturing and research and development.At Alfa Laval we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers peopl...

ALFA LAVAL is a Swedish multinational company operating in Italy for over 140 years with several sales offices manufacturing and research and development.

For the digital marketing team in Monza site we are looking for a Digital sales support.

Stabilizing operations and quickly resolving any initial issues
Supporting users in adapting to the new solution
Monitoring system performance and validating data
Managing escalation and triage processes in collaboration with local and central teams

Main activities:

Opening tickets for any issues that arise during the roll-out
Supporting communication management with Partners/OEM/System builder
Coordinating with Online sales Specialist Sales and Customer Care teams to ensure effective onboarding
Collecting feedback and monitoring performance during the Hypercare phase

Required profile:

Role:Digital Sales & Hypercare Support
Skills:
- Good knowledge of digital tools and online platforms
- Strong organizational and operational management skills
- Basic knowledge of Microsoft pack.
Languages:Italian and English (intermediate level)
Soft skills:Proactivity attention to detail ability to work in a team strong communication skills