Sales & Customer Care Experiencer

YellowSquare is looking for a Sales & Customer Care Experiencer!

Are you a people person Do you love solving problems with a smile Can you keep things running smoothly behind the scenes while keeping the vibe high If your answer is YES youre probably on the right page.

YellowSquare is looking for a Sales & Customer Care Experiencer to join our awesome team at the Rome HQ. Youll be the vital connection point between our guests (B2C) our partners (B2B) and all our Squares making sure everyone experiences the full Yellow vibe from the first click to check-out and beyond.

Why join us:

• Be part of an international energetic not-your-average workplace that values creativity and connection;
• Grow with us: we actively support professional development training and internal mobility;
• Join a team that loves what they do and works together to make big things happen every day.

What youll be doing:

• Building & Maintaining Relationships: Connecting with schools tour operators and travel agencies to grow our B2B community;
• Guest Interaction (B2C): Responding to inquiries managing bookings and handling reviews via email phone and online channels;
• Connecting the Dots: Keeping communication flowing smoothly between all our Squares (Rome Milan Florence and Athens);
• Department Coordination: Working closely with other teams to ensure our guests are always informed happy and well-cared for;
• Problem Solving: Handling complex situations with an empathetic solution-oriented approach.

What you should have:

• 2-3 years of experience in customer care hospitality or sales;
• High proficiency in Italian and English (C1 level) any extra languages are a huge plus!;
• Tech Savvy: Confidence using property management systems (Clock) OTA extranets CRMs and Google Workspace (knowledge of channel managers is a plus);
• A People-First Mindset: Excellent communication skills empathy and a natural knack for organization;
• Team Spirit: The ability to shine within a team while remaining independent and proactive when needed;
• Availability: Ready for a full-time role based at our Rome HQ (with a rotating MonSun schedule).

What we offer:

• CCNL Turismo 4th level: Gross annual salary (RAL) of 23249.66;
• Full-time contract: 40 hours per week with 1 remote day per week (smart working);
• Meal Vouchers: 8 per working day;
• YellowCredits: To enjoy within our community and explore our world;
• A vibrant HQ environment: Work in the heart of Rome in a creative community-driven office.

This role is perfect for someone who is detail-oriented organized and thrives on making peoples travel dreams come true. If youre ready to be the bridge between our partners and our hostels we want to hear from you.

Apply today and join the YellowSquare Sales & Customer Care team!