Manager, Operations Card
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
To manage the operational environment performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment so as to ensure implementation of the Business Unit Strategy and objectives.
Qualifications :
Qualification
- Completed Matric
- Banking Diploma
- Banking Degree
Experience
- 5 - 7 years Experience in overseeing the day-to-day management of collections contact centre (Inbound and Outbound) credit systems processes and managing the employees executing an integrated Standard Bank South Africa customer debt management process recovery strategy and operating model. Experience in managing the compliance and mandated process and procedures within a collections environment.
Additional Information :
Behavioral Competencies:
- Developing Strategies
- Directing People
- Empowering Individuals
- Examining Information
- Exploring Possibilities
Technical Competencies:
- Business Development
- Client Retention
- Contact Centre Customer Relationship Management
- Planning Forecasting and Budgeting
- Risk Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
