The Business Development Manager will lead the growth performance and operational excellence of Amazons Hub Delivery program across regions in Brazil. Managing a team of Channel Team Leads (CTLs) this leader drives network expansion ensures delivery quality and develops high-performing field teams. The role blends strategic planning with selective hands-on support to accelerate launches resolve escalations and maintain Amazons high standards.
Key job responsibilities
- Lead and develop CTLs ensuring strong team performance coaching and capability building.
- Own multi-region acquisition and expansion strategy ensuring sustainable growth and high-quality onboarding.
- Drive operational performance maintaining delivery success metrics of 98.5% across all regions.
- Dive deep into data to identify root causes performance risks and improvement opportunities.
- Serve as senior escalation point for complex onboarding partner performance and operational blockers.
- Partner with Delivery Stations Program and Product teams to improve tools processes and partner experience.
- Represent the region in business reviews providing insights forecasts and strategic recommendations.
- Experience in program management logistics operations supply chain transportation or a related field
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Experience in senior level leadership support or experience at Amazon
- Experience in English-language communication skills both written and verbal
- Experience and track record of exceeding sales goals
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