Associate User Success
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Job Location:
Uttar Pradesh - India
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Does working for 150 million children of Bharat excite you
Then this opportunity is for you!
About us:
ConveGenius is an AI-native education infrastructure company transforming how governments enterprises and social institutions deliver learning and governance outcomes at population scale. Operating across B2G and B2B segments the company partners with state governments CSR funders philanthropies and social enterprises to build intelligent education ecosystems that are both impactful and commercially sustainable.
At its core ConveGenius runs two synergistic business lines:
- SwiftAI the intelligence and automation layer that powers citizen engagement governance efficiency and real-time decision-making for governments and institutions.
- SwiftSchool the learning infrastructure layer that integrates adaptive learning digital classrooms and analytics to drive measurable student and system outcomes.
This dual-engine model enables ConveGenius to serve as the technology backbone for education reform connecting classrooms communities and command centres through a unified AI-powered framework. Unlike traditional edtech companies that deliver content ConveGenius builds infrastructure platforms that integrate deeply into public delivery systems while enabling private and philanthropic partners to scale their missions with measurable results.
With operations across 22 Indian states and partnerships with multilaterals CSR alliances and government departments ConveGenius has established itself as a partner-friendly enterprise trusted for aligning policy priorities with social and financial returns. Supported by institutional investors and guided by a double bottom line philosophy the company consistently delivers impact at scale and profitability with purpose.
As ConveGenius enters its next phase of growth it is shaping the future of AI-led public education infrastructure where technology partnerships and governance intelligence converge to redefine how nations learn and thrive.
Learn more about us: Responsibilities:
1- User Enablement & Success
- Act as the primary point of contact for users via chat email and calls.
- Proactively guide users to understand features workflows and best practices.
- Help users achieve intended outcomes not just fix immediate issues.
- Ensure users feel confident and supported while using the platform.
2- Issue Resolution & Prevention
- Identify root causes behind user problems not just surface symptoms.
- Resolve app web and device-related issues with clear step-by-step guidance.
- Spot patterns in user queries and work to reduce repeat issues.
- Share insights with internal teams to prevent future user friction.
3- Escalation & Cross-Team Coordination
- Identify high-impact or recurring user blockers and escalate them early.
- Work closely with product and engineering teams to drive timely resolutions.
- Track escalated issues end-to-end and keep users informed of progress.
4- Product Feedback & Quality Support
- Test new features updates and fixes from a user-impact perspective.
- Report bugs with clear reproduction steps screenshots or logs.
- Validate fixes and confirm they solve the original user problem.
- Act as the voice of the user in product discussions.
5- Program & Field Enablement
- Support on-ground and remote program activities such as school deployments and
- onboarding.
- Work with program managers to ensure smooth rollout and adoption.
- Help teachers students and coordinators understand how to use the platform
- effectively.
- Identify adoption gaps and suggest improvements.
6- Knowledge Building & Continuous Improvement
- Document common user challenges solutions and best practices.
- Contribute to and improve internal knowledge base and FAQs.
- Share learnings from user interactions to improve training and processes.
- Support onboarding and mentoring of new team members.
Qualifications:
- 02 years of experience in user success technical support or IT support roles
- Experience in EdTech or SaaS environments is a plus
- Diploma BCA BSc IT or similar technical background preferred
What We Offer and Why You Should Join ConveGenius
At ConveGenius we create an environment where purpose meets growth. You will be part of a mission driven organization that is transforming how learning reaches children across India especially at scale and where it matters most.
- Work with a diverse and passionate team spread across India bringing together people from different backgrounds perspectives and expertise.
- Be part of an organization with a strong on ground presence across more than two thirds of India giving you exposure to large scale real world impact.
- Play a meaningful role in strengthening the education ecosystem and contributing directly to learning outcomes for millions of children.
- Gain experience working at the intersection of education technology and public systems building skills that are highly relevant and future focused.
- Work in a culture that values ownership learning and collaboration with space to take initiative and grow professionally.
- Enjoy stability and peace of mind with employee friendly benefits including health insurance coverage and other supportive policies.
- If you are driven by purpose enjoy solving complex problems and want your work to create visible impact ConveGenius offers a place to grow while making a difference.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
ConveGenius leads educational transformation in India with innovative tech solutions aimed at providing quality learning for all. Discover our impact.
