Solutions Engineer Commercial & Bilingual (FrenchEnglish)

New York City, NY - USA

Monthly Salary: $ 205000 - 245000

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Conducts research to prepare for upcoming meetings with prospects to understand their business environment market customers competitors and general business challenges.
Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains learns about customers objectives and potential needs gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
Designs and delivers presentations to customers on-site & virtual showing Talkdesks capabilities aligned to the customers pains and needs that were uncovered during Discovery.
Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
Assists with scoping SOWs for customer implementations as needed.
Scopes executes and manages customer pilots and POCs.
Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
Assists with marketing and demand generation events as necessary.

Core Background

B.S. Computer Science Software Engineering MIS or equivalent work experience.
3-5 years as a Solutions Engineer in Software VOIP/Telecommunications contact centers premise or cloud selling to Commercial or Enterprise customers.
Bilingual in French
Ability to command the attention in a room by delivering compelling presentations and demonstrations.
Good problem solving skills including the ability to meet a business requirement with a technical solution.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Excellent presentation and communication skills including the ability to lead technical discussions and demonstrations with customers.
Knowledge of Customer Relationship Management Software ITSM Data Warehousing Business Intelligence is a plus.
Knowledge of UCaaS CCaaS software is a plus.
Knowledge in web / scripting technologies is a plus

Pay Range (OTE): $205000 - $245000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 01/26/2026.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Conducts research to prepare for upcoming meetings with prospects to understand their business environment market customers competitors and general business challenges.
Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains learns about customers objectives and potential needs gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
Designs and delivers presentations to customers on-site & virtual showing Talkdesks capabilities aligned to the customers pains and needs that were uncovered during Discovery.
Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
Assists with scoping SOWs for customer implementations as needed.
Scopes executes and manages customer pilots and POCs.
Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
Assists with marketing and demand generation events as necessary.

Core Background

B.S. Computer Science Software Engineering MIS or equivalent work experience.
3-5 years as a Solutions Engineer in Software VOIP/Telecommunications contact centers premise or cloud selling to Commercial or Enterprise customers.
Bilingual in French
Ability to command the attention in a room by delivering compelling presentations and demonstrations.
Good problem solving skills including the ability to meet a business requirement with a technical solution.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Excellent presentation and communication skills including the ability to lead technical discussions and demonstrations with customers.
Knowledge of Customer Relationship Management Software ITSM Data Warehousing Business Intelligence is a plus.
Knowledge of UCaaS CCaaS software is a plus.
Knowledge in web / scripting technologies is a plus

Pay Range (OTE): $205000 - $245000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 01/26/2026.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Key Skills

Administrative Skills
Time Management
Diplomatic Skills
Listening Skill
Languages Fluency
Organizational Skill
Pressure Management
Discipline Skills
Communication
Relationship Management
Client Services
Flexibility
IT Skill
Orderly Condition
Secretarial Skill

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About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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