Director of Service Planning and Outcomes

Position:Director of Service Planning and Outcomes

Compensation: $80000 - $90000 annually

Employment Type: Full-Time exempt 100% ON-SITE

Reports To:Chief Operations Officer

What We Offer:

• Top 401k plans in the industry. Employer contribution of 5% and 6% match for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off: Personal Vacation & Sick; Paid Holidays

Who We Are:

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. At The Arc Mercer we dont just talk about change - we build it. Our mission-driven team thrives on innovation inclusivity and impact.

Position Summary

Agency-wide leadership for ISP development assessment-driven goal setting Therap systems
and outcome monitoring

This position is central to how the agency plans delivers and evaluates services. The Director of
Service Planning and Outcomes ensures that every Individualized Service Plan (ISP) is built
from meaningful assessment translated into measurable goals and tracked consistently to
demonstrate progress and inform continuous improvement. This role provides the structure
standards and oversight that allow programs to deliver high-quality person-centered services
with clarity and accountability.

Key Responsibilities

• Provide agency-wide leadership for ISP development goal creation and outcome

evaluation across all programs

• Chair and steward the Goal Development Committee to ensue high-quality measurable

and person centered goals across programs.

• Translate assessments and interdisciplinary input into clear measurable person-

centered goals

• Establish and maintain standards for goal quality progress measurement and

revisions

• Serve as the agencys lead for Therap Electronic Health Record ()

system integration and integrity including:

• • Naming conventions
  • Documentation workflows
  • Data accuracy and consistency
• Ensure consistent use of Therap for goal tracking and outcome reporting based on data
• Monitor goal progress and outcome data to identify trends gaps and improvement

opportunities

• Lead the agencys outcomes reporting framework to support quality improvement and

regulatory readiness

• Partner with program leadership QA and clinical teams to strengthen service planning

practices

What This Role Is and Is Not

This role is:

• Strategic and systems-focused
• Centered on planning documentation data and outcomes
• Agency-wide in scope

This role is not:

• Site-based operations management
• Staffing scheduling or facility oversight

Who Thrives in This Role

• Deep experience with ISP development and Therap
• Strong understanding of assessment-driven planning and outcome tracking
• Comfortable setting standards and guiding others without direct operational management
• Enjoys building systems improving consistency and using data to drive quality

Have QuestionsEmail us ator callfor more information.

We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application please contact us at

Pre-Employment Requirements:All offers of employment are contingent upon the successful completion of a background check drug screening physical exam PPD test and verification of an acceptable driving record.

Equal Opportunity EmployerThe Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.