Operations Manager
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Position Overview:
The Operations Manager will oversee the day-to-day operations of our Customer Service function ensuring a high-quality customer experience while driving revenue growth through strategic upselling initiatives. This role requires a results-oriented leader with a strong operational mindset proven team management skills and a focus on process optimization and customer engagement.
Key Responsibilities:
- Lead mentor and manage the Customer Service team to deliver exceptional service standards and achieve operational KPIs.
- Develop and implement processes and workflows to improve efficiency response times and resolution rates.
- Drive upselling initiatives to achieve maximum $/interaction.
- Analyze performance data to identify trends optimize operations and report insights to senior management.
- Establish and maintain standards for customer satisfaction quality and compliance with company policies.
- Liaise with client counterpart
Qualifications:
- Bachelors degree in Business Administration Operations Management or a related field or corresponding experience in the workforce.
- Minimum of 3 to 5 years of experience in operations customer service management with upselling in a contact center environment.
- Proven track record in developing a group of team leaders developing a team of customer service agents
- Demonstrated success in team leadership process optimization and revenue growth through upselling.
- Strong analytical skills with the ability to leverage data for decision-making.
- Strong business acumen with strategic thinking and brings forth process improvement initiatives
- Excellent communication interpersonal and problem-solving abilities.
- Experience in the appliance consumer electronics or retail industry is highly preferred.
Key Competencies:
- Leadership & Team Development
- Customer Experience Excellence
- Revenue Growth & Upselling Strategy
- Process Improvement & Operational Efficiency
- Data-Driven Decision Making
- Performance Management & Reporting
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
: Work collaboratively with a team to ensure the complete and timely collection of medical records, billing information, and other materials collected on behalf of our customers (Law Offices).Qualifications as follows: Excellent Communication Skills (Oral and Written)Ability to exp
