Workspace Desktop Support Specialist

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

(This role is open to both full-time and part-time candidates)

Location
Primarily based in Amsterdam with a hybrid working mode. Remote regional support of the EMEA/BE cluster.

Profile

The go to 1st point of contact of all IT issues.
IT ambassador to champion and drive user adoption of IT Solutions and processes both workspace and centralized solutions.
Hands-on approach providing preventative operational support.
Provide excellent customer service and maintain a high level of user satisfaction.
Outgoing and proactive independent self-starter

Tasks & Responsibilities

Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
Workspace Break-fix and support of a mixed OS environment primary of a Microsoft with a smaller environment Mac environment.
Troubleshooting and break-fix for all devices and associated hardware software & peripherals.
Provision of end-user desktop support (e.g. Hardware repair replacement intervention according to client IT security policies and procedures
Foster a collaborative approach to working across the region engaging with stakeholders including team members
Proactive Stock management and procurement activities
Provide smart hands and eyes support for infrastructure break-fixproject support including servers network equipment and security devices.
Root Cause analyst and coordination of complex issues to higher-level support teams as needed.
Facilitate and anticipate business IT needs and requirements
Support and development of Meeting Room environment
Coordination of maintenance contracts and vendor management.
Implementation and support of centralized projects including hardware replacement and network troubleshooting.
Coordinate with vendors / Contractors for implementation of centralized solutions.

Required Experience:

(This role is open to both full-time and part-time candidates)LocationPrimarily based in Amsterdam with a hybrid working mode. Remote regional support of the EMEA/BE cluster.ProfileThe go to 1st point of contact of all IT issues.IT ambassador to champion and drive user adoption of IT Solutions and p...