PharmaLex a Cencora company is a leading pharmaceutical services company. Our team of experienced industry professionals provide advice and services to our global and local based pharmaceutical device and healthcare clients across Australia New Zealand and the APAC region.

Summary:

We currently have an opportunity to join our Patient Programs team as a Patient Programs Monitoring this position you will be trained in the delivery of client services relating to patient monitoring programs. You will liaise between patients health care professionals and other external stakeholdersto undertake patient monitoring and support activities. You will store and maintain the integrity of documentation abide by privacy laws identify and report suspected adverse events and product quality complaints. You will work on a patient program which provides diversity and challenge. This is a full-time hybrid work model working with our Australian-based team servicing the projects according to the Australian time zone. During the training period you will work 6 am to 3 pm. Once you have completed all training requirements including Quality Control you can then switch back according to Philippines working hours from 9 am to 6 pm.

Responsibilities:

• Patient Programs phone line and email coverage

• Detect and report Adverse Events and Product Quality Complaints

• Manage Patient Programs as defined in project-specific documents

• Data entry and Quality Control

• Perform reconciliation with clients and applicable partners

• Interact with customers as needed (e.g. meetings client visits day to day case processing etc.)

• Complete monthly/quarterly metrics and Key Performance Indicators in Excel spreadsheets

• Support the Program Manager or Team Lead with all necessary information related to the specific project/program as needed

• Writing/Review of procedural documents such as Working Instructions Standard Operating Procedures Working Procedures Templates etc. for PharmaLex Cencora Patient Program projects

• Program Management Support

• Training new colleagues in relevant tasks

• Prepare for and participate in internal and external audits/inspections

• The employee agrees to take over primary listed tasks and responsibilities in other service lines project management activities as client contact point and additional reasonable tasks that align with their abilities qualification and training if required

.

Education:

• Professional education or University degree in Life Science preferably Nursing or Health Science related

Experience:

• Patient focused background

• At least 2 years in a health-oriented role or health science related discipline

Skills and Knowledge:

• To transition into this role successfully you will have highly developed phone skills problem-solving skills and attention to detail

• You are process driven and enjoy a fast-paced environment that is client oriented

• You enjoy continually expanding your knowledge and skills every day and maintain high ethics and professional standards in your work

• You have strong computer skills including Microsoft Office suite (Word Excel and Outlook) and preferably exposure to working with databases

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned