IT Support Officer

My Guardian

Job Location:

Sydney Olympic Park - Australia

Yearly Salary: $ 65000 - 80000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About My Guardian

My Guardian is a leading Aged and Disability Care service provider delivering compassionate high-quality person-centred care. As we continue to grow rapidly we remain committed to empowering individuals to live safely independently and with dignity.

The Role:

We are seeking an experienced IT Support Officer / IT Support Analyst to provide Level 1 and Level 2 IT support across the organisation.

This is a hands-on onsite IT support role based at our Sydney Olympic Park Head Office working Monday to Friday.

You will be responsible for day-to-day desktop support helpdesk support user support and systems support with opportunities to assist with automation scripting and basic development tasks.

Key Responsibilities:

ProvideLevel 1 IT support and Level 2 IT support to staff across the business
Deliver desktop support and helpdesk support for hardware software and mobile devices
Troubleshoot issues acrossWindows macOS Google Workspace and business applications
Manageuser accounts permissions and access
Set up configure and maintainworkstations laptops printers and peripherals
PerformIT onboarding and offboarding activities
Assist withwebsite updates and basic front-end changes
Develop simpleautomation scripts (Python preferred) to improve efficiency
Supportcyber security controls backups and system checks
MaintainIT asset registers and documentation
Escalate complex issues to vendors or external IT providers when required

About You

3 years experience inIT support helpdesk desktop support or IT officer roles
Strong experience supportingWindows and macOS environments
Hands-on experience withGoogle Workspace administration
Exposure toPython scripting automation or basic coding
Comfortable supportingnon-technical users in a fast-paced office environment
Strong problem-solving communication and customer service skills
Well organised and able to manage multiple support requests

Why Join My Guardian

Stablefull-time IT support role
Broad exposure acrossIT systems infrastructure and support
Opportunity to build automation and scripting capability
Supportive Head Office environment with real organisational impact

If you are a motivated IT professional with a passion for problem-solving and a desire to contribute to an essential corporate function we encourage you to apply.

Required Experience:

Unclear Seniority

About My GuardianMy Guardian is a leading Aged and Disability Care service provider delivering compassionate high-quality person-centred care. As we continue to grow rapidly we remain committed to empowering individuals to live safely independently and with dignity.The Role:We are seeking an exper...