Senior Software Support Engineer

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.

Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

Customer Success Integration Engineer is a CSE expert role responsible for supporting the system and software during ramp-up warranty / maintenance period ( including patches testing integration implementation ) and validating IDEMIAs solutions that best addresses customers requirements and optimize IDEMIA business value.

Key Missions

Support L3 teams for complex troubleshooting related to critical incidents or crises
Analyze Troubleshoot solve self-assigned tickets escalated by Support L2 teams as defects for IDEMIA Products or Projects
System ramp up support on customer site
When on-site upgrade perform activities of integration deployment and customer on-site post-support
Test and integrate software releases/patches
Performs system integration and validation test including load performance high availability accuracy and security tests
Investigates issues by analyzing logs during tests execution reports incidents through configuration management tool and monitors them until closure
Produces documents that will allow proper installation testing operations and administration
Prepares and provides training for customer support & maintenance teams
Supports the Service Delivery team on specific technical requests on integration activities including implementation duration and timeframe

Key technical skills

Strong Knowledge in Linux (Linux Red Hat CentOS Debian etc.) and Windows 10/11 or Windows Server (etc.)
Good relational Database knowledge (MSSQL PostgreSQL Oracle MongoDB)
Very good scripting knowledge (Python PowerShell Bash)
Very good Network (TCP/IP HTTP) and security (TLS) knowledge
Basic Knowledge on virtualization (OpenStack VMware k8s etc.)
Basic Knowledge of testing and monitoring tools (SOAPUI Postman Zabbix Grafana Prometheus)
Good System & IT architecture knowledge
Good knowledge with ticketing and collaboration tools (Salesforce Jira Confluence etc)
Basic knowledge about one of the high-level programming languages to allow read and understand source code (Java JavaScript)
Good Knowledge of DevSecOps tools and CI/CD Knowledge like Jira Testlink Jenkins Ansible Terraform
Fluent in English both oral and written.
Nice to have: French and Spanish languages (spoken and written)

Key soft skills & behavior

Customer oriented
Interpersonal and communication skills
Constructive collaboration
Team player able to make autonomous decisions if needed
Continuous improvement (implementation reviews optimization decrease no. of bugs detected in production etc.)
Problem solving skills
Willingness to travel abroad.

By choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.

We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.

At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

Required Experience:

Senior IC

Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest ...