Mobile Support Technician (iOSAndroid)

Hartford County, CT - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.

Position: Mobile Support Technician (iOS/Android)

Location: Rocky Hill CT 06067

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment configuration security and ongoing support of mobile and endpoint technologies used by employees across the organization.

The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions strong troubleshooting skills and a customer-focused approach to IT support.
You will work closely with other IT teams to maintain secure compliant and reliable devices while enabling a positive end-user experience.
This role will be an onsite role in the office 5 days a week.

Key Responsibilities

Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune including Windows iOS Android and macOS devices
Troubleshoot and resolve hardware software connectivity and configuration issues
Provision enroll configure and decommission devices using Intune Autopilot and Apple/Android enrollment programs
Troubleshoot and resolve device issues related to hardware software connectivity policies and compliance
Manage and support Intune configuration profiles compliance policies and device restrictions
Deploy update and troubleshoot applications via Intune and Company Portal
Support conditional access requirements by ensuring devices meet security and compliance standards
Assist with device security including encryption password policies and remote wipe actions
Respond to mobility-related incidents and service requests in accordance with SLAs
Collaborate with security identity and infrastructure teams on endpoint and mobility initiatives
Document processes configurations and issue resolutions to support knowledge sharing and continuous improvement
Monitor device health and compliance and take corrective actions as needed
Keep up-to-date inventory of returned devices
Prepare devices for disposal if they cannot be reused
Participate in user community training sessions (C&E)
Participate in Mobility RFPs as needed
Manage Mobility mailbox
Collaborate with mobile carriers and TEM on device orders/issues/portal updates
First level reviewer/approver of Monthly Optimization Reports

Required Qualifications

4-5 years of experience in IT support with a focus on mobility management
Knowledge of Service Now Platforms

Technical Skills

Strong working knowledge of Microsoft Intune for device management
Experience with Mobile Device Management (MDM) concepts and best practices
Proficiency supporting Company Portal and end-user device enrollment workflows
Knowledge of iTunes and Apple device support tools for device setup troubleshooting backups and restores
Experience supporting iOS and Android devices in an enterprise environment
Strong troubleshooting skills and ability to diagnose technical issues across hardware software and policy layers
Knowledge of the Okta Platform

Soft Skills

Excellent customer service skills with a strong focus on end-user experience
Clear and professional verbal and written communication abilities
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong attention to detail and commitment to accuracy
Ability to work independently while also collaborating effectively with cross-functional teams
Strong documentation and process-following skills
Adaptability and willingness to learn new technologies and evolving mobility solutions
Professional demeanor when working with users at all levels of the organization

Work Environment

Enterprise IT environment utilizing Microsoft cloud technologies
Combination of remote and onsite device support as required
Work area needs to remain clean and organized
Standard business hours

Must Haves

Experience supporting iOS and Android devices in an enterprise environment
Experience with Mobile Device Management (MDM) concepts and best practices
Knowledge of iTunes and Apple device support tools for device setup troubleshooting backups and restores
Knowledge of the Okta Platform
Proficiency supporting Company Portal and end-user device enrollment workflows
Strong troubleshooting skills and ability to diagnose technical issues across hardware software and policy layers
Strong working knowledge of Microsoft Intune for device management

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high perfo...