Supervisor, Operations

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Kinston 2101 John Mewborne Rd.

Division:Solutions
Job Posting Title: Supervisor Operations
Time Type: Full Time

POSITION SUMMARY

The WMSSuperUserSupervisoris responsible forthe efficient transmission of information and the storage and analysis of informationby means ofcomputer networks and systems the Internet and computer databases. Responsibilities include but are not limited to installing maintaining and supporting thefacilitiescomputer systems. The WMS Super UserSupervisorwill provide general maintenance and system updates on network hardware and software analyze problems andmonitornetworks to ensure their availability to users. May gather data TO EVALUATE A SYSTEMS PERFORMACE IDENTIFY USER NEEDS ANDdeterminesystem and network requirements. May berequiredto be on call outside of normal business hoursin order toresolve system failures or other problems. Will rely on experience and judgement to plan include hiring and training labor management planning conducting performance appraisals addressing performance issues and resolving problems.

As part of the DSV team associates are expected to meet company objectives in the areas of performance safety and quality. Associates are expected tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

• Acts as the primary support of the clients systems solutions for the user community

• Develops andmaintainstracking tools for support service requests and resolutions by location and resource.

• Engagesappropriate expertresources when complex support issues arise outside of the WMS and/or SAPapplication.

• Works with the companys team to successfully close support service request issues and support testing activities

• Works with project teams to help implementmaintain and improve Internal Systems

• Ensures that company and company assets aremaintainedresponsibly.

• Effectively communicates relevant IT-related information to site management and client management (asappropriate)

• Maintains system efficiency. Will ensure the sites computer system allows all the components including computers the network and software to work properly together.

• Will test and coordinate modifications to the system whenneeded andtroubleshoot problems when they occur.

• Maintain communication with corporate IT and operations staff.

• Will work with corporate IT to resolve complex issues.

• In collaboration withITdeterminesways to store organize analyze use and present data.

• Will produce regular reports on a dailyweeklyand monthly basis.

• Willensureall RF Standard Operating Procedures (SOPs) are current.

• Will train associates on updated SOPs Microsoft Office WMS programs and RF guns.

• Will respond to all inquiries about WMS and/or other related computer related issues.

• Will refer questions toappropriateperson when needed.

• Responsible for professional verbal and written communication with all internal and external customers.

• Will adhere to professional etiquette standards when communicating with Management members coworkers customer and other visitors.

• Assistwith various research projects and/or special projects.

• Accountable for overseeingmanpower recruiting retention and development of people for the operation in his/her scope ofresponsibility.

• Ensures that procedures exist at all sites to guarantee client service productivity as well as facilities and equipmentmaintenance.

• Sets goals to provide continuous improvement for theSite

OTHER DUTIES

• Performs other duties asrequired.

SUPERVISORY RESPONSIBILITIES

• ManagesJRSuperUsers

SKILLS & ABILITIES

Computer Skills

• Mid to Senior Microsoft Office skills

• Technical knowledge of technologies appropriates to the assigned application or set of applications businessunitor region.

• Experience in the administration and maintenance of infrastructure software systems etc.

• Experience with Red Prairie RF/ RDTs UNIX proprietary WMS

• Wi-Fi experience / RF systems and equipment experience

Language Skills

• English (reading writing verbal)

• Interpersonal communication and language skills (e.g. listening to others speaking to others reading writing).

• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).

• Basic to Intermediate skills needed.

• Business & financial acumen (analyzing financial information dealing with complexity problem solving using sound judgment).

• Analytical skills (e.g. storing information data management mining data learning and following procedures).

ducation& Experience:

• Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement

• Minimum of2years of job related/relevant experience.

• 3-5years of experience is preferred.

• Experience dealing with end users vendors and clients.

• End to endunderstanding of the business intelligence and all the componentsrequiredto run a BI environment.

Certificates & Licenses:

• Must pass DSV Superuser exam

Mathematical Skills

• Good mathematical skills

Other Skills

• Conviction (adapting to change being flexible finding work improvements resolving conflicts).

• Customer passion (customer service).

• Personal integrity (behaving withintegritysensitivity to others).

• People and relationship management skills ( sensitivity to others).

• Results driven (being dependable being persistent/overcoming barriers being productive being resourcefuldemonstratingwork ethic drive to achieve goals IT compliance prioritizing reading taking Initiative taking ownership working autonomously project management skills).

• Change management skills (e.g. learning agility adapting to change).

• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.

• Must be able to work in unregulated temperatures within the warehouse during the warmer and coldermonthscan range from mild to moderate.

• CORE COMPETENCIES

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds

• Reachaboveshoulder reach outward squat or kneel.

Other Physical Requirements:Whileperforming the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

• Must be able to lift bend stoop reach and climb. Must be able tolift upto 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.

• Must be able to travel by plane and/or automobile.

WORK ENVIRONMENT

While performing the duties of this job the employeerarely isexposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment isusually lowto moderate.

• Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.

• May berequiredto be on-call outside of normal business hoursin order toresolve system failures or other problems.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable Accommodations Statement

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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