KEY Account Manager (B2C

Job Description

About USV Pharma

USV Pharma is a leading pharmaceutical and healthcare company specializing in formulations biotechnology and active pharmaceutical ingredients (APIs). With a strong focus on innovation quality and patient-centric solutions USV has built a reputation for delivering high-quality healthcare products in India and globally. The company is committed to leveraging cutting-edge research and consumer insights to drive strategic decision-making and enhance market impact.

Location: Govandi East- Mumbai

Job Description – Key Account Manager (B2C)

Role: Key Account Manager (B2C)
Designation: Manager Grade: L5 B
Function: Sales Department: Domestic Sales
Reporting To: National Business Manager

Alternate Saturday are working

Role Objective

To manage and grow key B2C accounts in the pharmaceutical sector by driving strategic partnerships sales growth and seamless end-to-end account management across organized retail e-pharmacies and omni-channel partners.

Experience in handling accounts like Apollo Pharmacy Netmeds Tata 1mg Pharmeasy...

Key Responsibilities

• Manage and grow relationships with organized retail chains e-pharmacies and omni-channel B2C partners.

• Drive Joint Business Plans (JBP) MoUs annual business plans and long-term agreements.

• Ensure timely new product launches availability and execution across targeted geographies.

• Own end-to-end account operations including PO management supply coordination POD tracking and timely collections.

• Achieve assigned sales and profitability targets.

• Track market trends competitor activity and generate actionable business insights using data.

• Collaborate with internal teams (Marketing Supply Chain Regulatory) for effective execution.

• Act as the primary point of contact for key accounts and ensure high customer satisfaction.

Stakeholder Interaction

• Internal: Sales teams Regional & National Business Managers Senior Leadership

• External: Healthcare Professionals C&F Agents Stockists Chemists Retail Partners

Preferred Candidate Profile

• Bachelor’s degree in Business / Pharmacy / Science (MBA preferred).

• 5 years of experience in Key Account Management or B2C Sales within pharma or healthcare.

• Experience handling large pharmacy chains or institutional accounts.

• Strong negotiation analytical and relationship management skills.

• Proficient in MS Office Google Workspace and sales analytics tools.

Key Competencies

• Achievement Orientation Data-driven decision-making Digital fluency

• Customer centricity High performance mindset

• Resilient proactive collaborative and structured in approach