Charter Operations II Corporate (Las Vegas)
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The Charter Operations II role will support the travel arrangements for the Charter Program guests through assisting with the job functions of Charter Operations 1 and through the manifest build and post trip process. Overall support of the charter operations team will be another part of the role.
Responsibilities
- Key contributor to completing airline manifests; Guarantee accurate manifests are submitted to our airline partners.
- Responsible for initial manifest upload and subsequent changes past the 72-hour filing deadline.
- Must maintain close ties with marketing partners tasked with filling charter flights. Ensure that last minute requests are input properly into all systems.
- Follow correct communication procedures with airlines properties Call Center team and marketing partners
- Timely completion of post trip charter reconciliations. Passenger information validation & package revenue tracking. Cancellation fee validation processing and conflict resolution. Federal Excise calculations and submittal.
- Day to day monitoring replies and escalation for inbound email boxes.
- Supporting the Charter Operations 1 role in all capacities as needed or required
Qualifications
- High School Diploma or equivalent required
- 3-5 years Hotel / Casino / Call Center / Charter Operations experience preferred.
- Strong computer knowledge of Excel preferred.
ADDITIONAL REQUIREMENTS
- Must be able to read write speak and understand English.
- Strong guest relations skills are required
- Must be able to communicate well in person on the telephone and in correspondence.
- Must be able to deal with upset customers and deliver unwelcome news.
- Must be able to pivot from day to day and hour to hour depending on the need of the business.
- Must be detail oriented deadline drive and able to adjust processes to ensure timely and accurate details.
- Ability to sit and work on a computer for extended periods of time.
- Must be able to type and talk on the phone for extended periods of time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more
