Client Service Associate II Corporate Action Securities Services Custody Client Operations
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Be part of a world-class team at JPMorgan Chases Corporate & Investment Bank Securities Services Custody Middle Office. Drive innovation and operational excellence while supporting institutional investors in global markets. Your expertise will help protect client portfolios and maximize opportunities in a dynamic environment.
As a Client Service Associate II - Corporate Actionin the Securities Services Custody Client Operations team you will deliver best-in-class solutions for settlement safekeeping and asset servicing of securities. Youll support ancillary services such as Foreign Exchange and Liquidity Solutions collaborate with global teams and ensure an unparalleled client experience. Your work will optimize operational efficiency and safeguard client assets across diverse markets.
Job responsibilities
- Deliver exceptional client service and support to internal and external stakeholders
- Manage and resolve issues related to Global Custody Corporate Actions including client instructions completion and reconciliation
- Monitor and respond to client inquiries resolve non-routine issues and partner with internal teams to address exceptions promptly
- Conduct root cause analysis to increase straight-through processing and build strong stakeholder relationships
- Collaborate across global teams and technology partners to identify and implement product and process enhancements
- Work closely with Client Service teams to manage client expectations and concerns
- Provide operations subject matter expertise and value-added services to clients as needed
Required qualifications capabilities and skills
- Knowledge of mandatory and voluntary corporate actions and the full asset servicing lifecycle for global assets
- Strong understanding of corporate actions-related SWIFT messaging (e.g. MT56x series)
- Excellent verbal and written communication skills; able to interact effectively at all levels of the organization
- Ability to operate in a fast-paced environment manage tight deadlines and demonstrate strong time management skills
- Experience with business intelligence tools (e.g. Tableau Alteryx UiPath OwlDQ); comfortable working with data
- Strong analytical and problem-solving skills with a proactive mindset to drive process improvement
- Bachelors degree or equivalent experience required
Preferred qualifications capabilities and skills
- Prior experience in Custody Markets or Corporate Actions operations
- Understanding of DTC Euroclear Foreign Exchange reconciliation rules and global custody
- Self-starter with the ability to learn quickly; strong leadership skills focused on risk mitigation and a proactive approach to ensure Best in Class results.
With planned real estate expansion for JPMorganChase this role is subject to change locations with the Tampa Region
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
