S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

For more information visit Role: Customer Success Technical Specialist

Overview:S&P Global Mobility is dedicated to supporting Original Equipment Manufacturers (OEMs) in identifying the current owners of vehicles subject to National Highway Traffic Safety Administration (NHTSA) - mandated recalls. As a Customer Success Technical Specialist you will be instrumental in ensuring the success of our North America-based OEM customers. This role acts as a vital liaison among sales product development production teams and our clients within our Recall business. Your efforts will ensure timely recall notices are sent to vehicle owners promoting safety and compliance with government regulations.

Key Responsibilities:

• Lead and manage Recall initiatives as a project manager.
• Collaborate effectively with the OEM Sales team Product Customer Success and Production teams to drive project success.
• Organize and facilitate status meetings related to your accounts.
• Develop comprehensive Recall enablement documentation to outline processes for OEMs.
• Understand and uphold clients defined service level agreements working proactively with internal stakeholders to clarify work instructions and ensure compliance with SOC2 audits.
• Demonstrate strong organizational and project management skills effectively multitasking across various clients and priorities.
• Provide exceptional customer service ensuring all customers and vendors receive top-tier support aligned with S&P Global Mobility standards.
• Prioritize and manage multiple projects under tight deadlines.
• Gather project requirements and collaborate with the Production team to oversee all fulfillment aspects for clients including vendor negotiations on pricing and delivery schedules.
• Act as the primary point of contact for internal resources to address client issues ensuring that trends are communicated to product and production teams.
• Work closely with Production Sales Operations Finance and Legal teams to ensure seamless product delivery and accurate revenue recognition.
• Collect and maintain all necessary documentation for project deliverables to facilitate billing and revenue recognition.
• Collaborate with Account Team Sales Operations and Product team members to ensure accurate reporting in Salesforce.
• Address invoicing and purchase order inquiries coordinating with Sales Operations or Finance to resolve issues promptly.
• Maintain real-time updates on all sales activities in the CRM platform (Salesforce)
• Respond quickly to issues and escalate as needed through appropriate channels.
• Provide technical guidance to team members involved in delivering products/services to clients serving as a senior contact for internal resources.

Skills & Qualifications:

• Bachelors degree in Computer Science Engineering or a related technical field.
• Proven experience in technical support customer success or a related role within a technology-focused environment.
• Automotive experience and familiarity with the Recall business is preferred.
• Experience with direct mail campaigns is beneficial.
• Strong analytical and problem-solving skills with a proactive approach to issue resolution.
• Exceptional verbal and written communication skills capable of conveying technical concepts to non-technical audiences.
• Familiarity with CRM software and customer support tools preferably Salesforce.
• Self-motivated and able to work both independently and collaboratively in a dynamic fast-paced environment.
• Fluency in English is required; proficiency in additional languages is an advantage.
• Highly detail-oriented and organized with excellent time management skills.
• Eagerness to learn and adapt coupled with a strong customer-centric mindset.
• Ability to build and maintain strong working relationships in a collaborative setting.
• Proficient in Microsoft Office Suite (PowerPoint Excel Teams Word).
• Strong attention to detail accuracy dependability and responsiveness.
• Demonstrated ability to communicate and interact effectively across all levels of the organization.

Location: Mexico City - 2 days on site.

About S&P Global Mobility

At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

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Required Experience:

IC