Client Services Assistant

Starkville, MS - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Function:

This position provides client support to individuals and entities seeking services from the Autism & Developmental Disabilities Clinic (ADDC) and associated clinics and provides administrative support to their clinicians and students.

Salary Grade:11

Please see Staff Compensation Structure for salary ranges.

Department Profile:

Essential Duties and Responsibilities:

1. Answers phones collects client information to determine service(s) needed and routes to appropriate service provider(s) or wait list(s).
2. Sends client intake paperwork reviews for accuracy and completion sends and receives requests for client information to/from third parties creates client files and verifies insurance coverage.
3. Schedules appointments based upon established criteria makes schedule adjustments if needed and notifies service providers of client arrival.
4. Assists in explaining medical charges making collections and updating client accounts.
5. May support psychological or applied behavioral analysis clinicians in session if needed.
6. Liaises with outside entities (school districts state agencies etc.) seeking services from the Center including initiating standard contracts obtaining pre-authorizations and sending invoices.
7. Fulfills outside requests for coordinated care with other providers.
8. Manages clinical materials protocols and ordering information.
9. Completes HIPAA compliance checks.
10. Manages grant related data for clinical services and provides database support as needed.
11. Participates in insurance pre-authorization and related duties for timeliness of clinical services.
12. All other duties as assigned.

Minimum Qualifications:

Education: High school diploma

Experience (yrs.): 4 years Directly related to the duties and responsibilities specified.

Any equivalent combination of education and experience as approved by Human Resources Management.

Preferred Qualifications:

1. Bachelors degree.
2. Experience with individuals with disabilities or client coordination.
3. Experience with appointment scheduling and/or medical records background.

Knowledge Skills and Abilities:

1. Customer service experience.
2. Experience with computers.
3. Ability to multi-task.

Working Conditions and Physical Effort

1. No unusual physical requirements. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
2. Job frequently requires sitting reaching talking hearing and handling objects with hands.
3. Job occasionally requires standing walking stooping/kneeling/crouching/crawling moving from sitting to standing quickly and lifting up to 30 pounds.
4. Vision requirements: Ability to see information in print and/or electronically.

Instructions for Applying:

Applicants must apply online and attach 1) a cover letter; 2) resume; 3) the complete contact information for three professional references.

Restricted Clause:

Position is contingent upon continued availability of funding.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment programs or activities based on race color ethnicity sex pregnancy religion national origin disability age sexual orientation genetic information status as a U.S. veteran or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance 231 Famous Maroon Band Street P.O. 6044 Mississippi State MS 39762 .

What do I do if I need an accommodation

In compliance with the ADA Amendments Act (ADA) if you have a disability and wouldlike to request an accommodation in order to apply for a position with Mississippi StateUniversity please contact the Department of Human Resources Management attel: or .

If you have any questions regarding this policy contact the Department of Human ResourcesManagement ator . Upon request sections of thisjob listing are available in large print and readers are available to assist the visually impaired.

Required Experience:

Junior IC

Position Function:This position provides client support to individuals and entities seeking services from the Autism & Developmental Disabilities Clinic (ADDC) and associated clinics and provides administrative support to their clinicians and students.Salary Grade:11Please see Staff Compensation Str...