Catering Operations Supervisor

London - UK

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth.

UBTC was founded in 1999 initially operating a one boat service from South East to Central

London. Today UBTC has a fleet of 21 vessels serves 24 piers and carries over 4.6 million

passengers providing a unique transport offering to Londons commuters and visitors connecting

them to their homes places of work and river-side attractions in an environment that is unmatched

by any other form of London transport. UBTC operates the only commuter service on the Thames

and occupies a distinct market position for tourist and visitor experiences by linking the majority of

riverside attractions. This unique offering extends to private charters and UBTCs portfolio will

deliver sustained expansion both to the East and West London with a target to grow to 9m annual

passengers by 2030. The business is now also moving into light freight logistics which plans to

relieve Londons congested road network within the next 3 years.

DUTIES AND RESPONSIBILITIES

To ensure each OCSA has the correct tools to be able to carry out their duties safely
effectively and in compliance with all relevant processes and food safety / alcohol licensing
laws.
To maintain an audit log of all equipment absence and lateness holiday staff performance
uniform and food/hygiene standards
To assist the Catering Manager with all aspects of performance management
To provide a world class standard of customer service at all times.
To assist the Master / Mate / DCSA in any emergency situations and take part in monthly
drills to ensure preparedness for such events.
Deputise in the absence of managers and fulfil OCSA shifts as and when required.
To support a team of OCSA in serving food and beverages to customers following prescribed
methods of portioning presentation and combinations in line with our brand standards and
answer questions about products.
To follow food hygiene / safety procedures in line with health and safety requirements.
To ensure sales of alcohol are completed responsibly and in line with licencing requirements.
To ensure all customers are greeted on board with a friendly welcome and their
requirements for food and drink are explored.
To ensure all sales are processed through the EPOS system payment is taken/recorded in
full and that all elements of the Payment Procedure are always adhered to.
To maximise the profitability of sales by offering suitable add-ons which could enhance the
customers enjoyment of their purchase. For example a pastry with a coffee.
To minimise losses by taking all reasonable steps to ensure stock is not lost stolen or
damaged. Organise monthly stock count and conduct appropriate brand standard audits.
Manage a team of up to 15 OCSA to deliver department targets.
Oversee that the cleaning programme is followed and that all vessels are kept to a high
standard of cleanliness at all times during service.
To train new team members in all procedures and aspects of their role.
Take appropriate action to remedy any feedback complaints suggestions stock
requirements breakages faults or hazards identified during the course of work.
To help with the recruitment and retention of Team Members identifying and supporting
those who are willing and able to evolve their careers with UBTC.
To support the effective delivery of special events and functions.
To take part in monthly drills to ensure emergency preparedness and maintain an accurate
log of these sessions.

Requirements

BAU REQUIREMENTS

Act as role model and champion of our company values assisting the operation to integrate
them into local processes and literature.
Work closely and develop relationships with our local suppliers relevant industry bodies
universities colleges and schools to support local employment options.
Assist in developing and maintaining effective teamwork across our diverse business.
Ensure that all relevant information is communicated speedily and accurately in a way that
ensures that the information is received and easily understood.
Ensure that all materials and resources are effectively and efficiently utilised to minimise waste
and reduce costs.
Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build
and manage talent pipeline of potential candidates.
Undertake any other relevant duties or reasonable requests as requested by a member of the
senior management team.
Optimize sales target through your team of engaged and motivated OCSAs.

KEY SKILLS:

Essential

Previous relevant working experience within a Customer / Food Service or Retail environment
Have a genuine desire and ability to work with the public in a front line customer focused
environment.
A natural leader with experience to inspire operational teams to deliver results.
Be committed and flexible in your approach to work and able to work under pressure multi-task
and prioritise work.
Have a proven ability to work effectively as part of a team and to establish good professional
relationships with colleagues.

Desirable

Food hygiene certificate Level 2
Knowledge of the Thames and surrounding areas / attractions
Inquisitive thinker willing to display leadership skills

Required Skills:

BAU REQUIREMENTS Act as role model and champion of our company values assisting the operation to integrate them into local processes and literature. Work closely and develop relationships with our local suppliers relevant industry bodies universities colleges and schools to support local employment options. Assist in developing and maintaining effective teamwork across our diverse business. Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood. Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs. Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates. Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team. Optimize sales target through your team of engaged and motivated OCSAs. KEY SKILLS: Essential Previous relevant working experience within a Customer / Food Service or Retail environment Have a genuine desire and ability to work with the public in a front line customer focused environment. A natural leader with experience to inspire operational teams to deliver results. Be committed and flexible in your approach to work and able to work under pressure multi-task and prioritise work. Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues. Desirable Food hygiene certificate Level 2 Knowledge of the Thames and surrounding areas / attractions Inquisitive thinker willing to display leadership skills

A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth. UBTC was founded in 1999 initially operating a one boat service from South East to CentralLondon. Today UBTC has a fleet of 21 vessels serves 24 piers and carries over 4.6 millionpassengers providin...