IT & Systems Analyst

About the Role

This is not just a support role. You will:

• Own and stabilise our internal IT environment
  

• Operate confidently as the primary IT specialist in the business
  

• Be a core member of the Data & Systems team
  

• Introduce structure documentation and repeatable processes
  

• Grow into supporting business systems automation and integrations
  

You will work alongside a Systems Analyst Data Analyst and Analytics Engineer forming an integrated Data & Systems function that supports the entire business.

Your Key Responsibilities

• Provision configure and support macOS Windows and Chromebooks
  
• Manage full device lifecycle including onboarding replacements repairs and returns
  
• Maintain accurate and up-to-date device inventory
  
• Enforce standardised device configurations and security controls
  
• Troubleshoot hardware operating system and software issues
  
• Introduce structured device and asset management practices
  
  

• Manage Google Workspace user accounts permissions and group access
  
• Coordinate Microsoft licensing and access management
  
• Ensure structured onboarding and offboarding processes
  
• Enforce MFA password standards and access hygiene
  
• Apply least-privilege principles across systems
  
• Conduct periodic access reviews to reduce risk
  

• Provide first-line support for UniFi WiFi environment
  
• Work with the ISP to monitor network uptime and resolve connectivity issues
  
• Troubleshoot device access and WiFi performance challenges
  
• Support office printer setup and maintenance coordination
  
• Ensure meeting rooms function reliably including displays Chromecast and connectivity
  

• Act as first-line IT support across the business
  
• Diagnose and resolve internal IT issues efficiently
  
• Escalate and manage vendors or service providers where required
  
• Follow issues through to full resolution with ownership
  
• Balance responsiveness with structured processes
  

• Establish and maintain clear IT Standard Operating Procedures
  
• Document systems hardware setups and access models
  
• Reduce key-person risk through structured knowledge sharing
  
• Continuously improve processes to ensure they are secure repeatable and scalable
  

• Support user access and role configuration in Zoho Desk and Zoho CRM
  
• Assist with workflow configurations and operational system settings
  
• Perform routine system health checks
  
• Support internal documentation and system training
  
• Build capability in automation integrations and system-to-system interactions
  
• Develop practical understanding of how systems support sales support and operational workflows
  

Reporting Lines & Team Structure

Reports to:

• Data & Systems Lead
  

Core Team:

• Systems Analyst
  

• Data Analyst
  

• Analytics Engineer
  

• IT & Systems Analyst (you)
  

Partners with:

• People(HR) Team
  

• Operational stakeholders
  

• Cross-functional business teams
  

Requirements

Preferred Experience & Qualifications

• Diploma or Degree in Information Technology Information Systems Computer Science Engineering or a related technical field
  

• Relevant practical experience may be considered in place of formal qualifications
  

• 2 to 4 years of experience in IT support systems support or technical operations
  

• Exposure to CRM or helpdesk systems is advantageous
  

• Experience in a scale-up or operational environment is beneficial
  
  

Attributes & Skills

Ownership & Independence

• Confident operating as the only dedicated IT specialist
  

• Takes full accountability for internal IT stability
  

• Comfortable working without a mature IT department structure
  

• Handles both small operational tasks and critical incidents with equal care
  

Technical Foundations

• Strong understanding of hardware operating systems and networking basics
  

• Comfortable working across SaaS platforms
  

• Conceptual understanding of how systems integrate
  

• Willingness to learn workflow automations
  

Communication & Team Integration

• Communicates clearly with non-technical stakeholders
  

• Explains technical challenges in practical terms
  

• Works as an integrated member of the Data & Systems team
  

• Partners closely with operational teams to ensure systems remain aligned to business needs
  

Structure & Discipline

• Values documentation and repeatability
  

• Prioritises security and consistency
  

• Introduces standards rather than ad hoc fixes
  

• Follows issues through rather than handing them off
  

Benefits

Why join PARGO

• Work on real high-impact data problems in logistics and e-commerce.
  

• Learn from experienced hands-on leaders in a scale-up environment.
  

• Competitive remuneration.
  

• Contribution to medical aid and group life cover.
  

• Hybrid working environment
  

• Strong focus on personal growth and skill development.
  

• A collaborative team culture and a great office in Gardens Cape Town.
  
  

About PARGO

Pargo is a leading South African logistics and technology company transforming last-mile delivery through a nationwide network of tech-enabled pickup points and smart return solutions. We enable businesses to offer reliable convenient delivery options to their customers while expanding access across Southern Africa.

We are driven by operational excellence customer trust and building systems that scale.