Business Development Manager Aged Care and NDIS

Adelaide - Australia

Yearly Salary: $ 90000 - 110000

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

About My Guardian

My Guardian is an Aged and Disability Care service provider that is dedicated to deliver the most compassionate and loving home care. Were growing every day and theres never been a better time to join our team.

Due to our growth we have a newly created position in Adelaide South Australia.

Key responsibilities include but are not limited to:

Business Development & Client Acquisition

Build and maintain strong relationships with prospective and existing clients their families and key external stakeholders.
Actively promote My Guardians services brand and values through professional engagement networking and community outreach.
Identify and pursue new business opportunities across referral networks partnerships events and community channels.
Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
Collaborate on the development and implementation of innovative marketing and referral initiatives.
Maintain a strong local presence by liaising with hospitals GPs allied health providers and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

Oversee the client onboarding process ensuring a seamless transition from enquiry to active service.
Guide clients and families through available service options funding pathways and expectations.
Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.
Provide clear documentation and handover to operational teams post-onboarding.
Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

Act as the primary contact during onboarding and early service delivery phases.
Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Internal Collaboration & Administration

Work closely with the Operations Bookings and Care Coordination teams to ensure smooth service setup and rostering.
Support internal teams by sharing insights from client feedback and community trends.
Maintain accurate and up-to-date records using internal CRM and service management systems.
Participate in sales meetings team planning sessions and continuous improvement initiatives.
Ensure all activities align with My Guardians policies procedures and compliance obligations.

Skills & Experience:

Experience in a business development or intake-focused role ideally within aged care or disability services.
Strong understanding of Home Care Packages NDIS and Aged Care Quality Standards.
High-level communication negotiation and relationship-building skills.
Demonstrated initiative sound judgment and ability to work autonomously.
Experience using CRM or care management systems (desirable).
Current drivers licence and willingness to travel as needed.

If this sounds like the perfect opportunity for you we would love to hear from you.

Employer questions:

Your application will include the following questions:

Which of the following statements best describes your right work in Australia
Which of the following First Aid accreditations do you currently hold
Do you have a current Australian Drivers Licence
Do you own or have regular access to a car
Do you own or have regular access to a car
Do you have a current Working with Children Check (WWCC)
Do you have a current NDIS Worker Screening Check (NDISWC)

Required Experience:

Manager

About My GuardianMy Guardian is an Aged and Disability Care service provider that is dedicated to deliver the most compassionate and loving home care. Were growing every day and theres never been a better time to join our team.Due to our growth we have a newly created position in Adelaide South Au...