Patient Services Specialist (Behavioral Psychology)
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Patient Services Specialist performs routine front-end clinical operational activities such as registering/checking in patients cashiering gathering and providing appropriate information collecting co-pays and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients families clinicians administrative staff and third-party payers and provide customer service in a courteous and professional manner.
Responsibilities
- Collect co-pays provide receipts and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
- Obtain required information for both registration and financial documentation needed to complete the check-in process.
- Answers phones directs calls as needed takes messages returns calls to answer inquiries/questions and provides accurate and timely follow-up.
- Schedule new and follow-up patient appointments.
- Maintain and update scheduling calendars.
- Provide routine financial benefits.
- Monitor Epic work queue for tracking internal/external consults.
- Maintain a general understanding of insurance requirements as they relate to the Care Center.
- Under general supervision perform advanced clerical or administrative tasks. Using varying methods process transactions and select or devise the steps necessary to complete all assignments.
Qualifications
EDUCATION: |
High School diploma GED or equivalent required.
EXPERIENCE: |
Experience in customer service administrative support or other related area preferred.
Minimum pay range
Maximum pay range
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
Kennedy Krieger Institute improves the lives of children and adults with special health challenges through interdisciplinary hospital services and outpatient, community, education and research programs.
