Front Desk Associate
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Job Location:
Shelbyville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job brief
We are looking for aFront Desk Associateto provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented as youll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
- Review arrival lists to welcome guests
- Provide information about amenities area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements taking messages)
- Address customer complaints and escalate to General Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Proven experiencewith Customer Service
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Required Experience:
IC
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
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