Call Center Representative

Gaithersburg, MD - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

We are seeking a dedicated and compassionate Call Center Representative to join our this role you will deliver a high-quality service experience by providing accurate empathetic and efficient support to participants and external partners. You will serve as a key point of contact ensuring every interaction is handled with professionalism courtesy and care.

Key Responsibilities

Develop and maintain a strong working knowledge of benefit plan provisions eligibility requirements and claims processes

Respond promptly and accurately to incoming phone calls emails written correspondence and in-person inquiries

Explain claim payments clarify denials verify eligibility and benefits and quote applicable payment amounts

Research and resolve eligibility or claim-related issues in collaboration with internal teams and external vendors

Escalate complex participant concerns to appropriate team members for resolution

Accurately document all interactions within the customer service system

Process enrollment forms and other related documentation

Navigate internal and external systems to provide accurate website and plan information

Monitor and manage inbound call queues and voicemail systems

Assist with special projects and additional administrative tasks as assigned

Qualifications

Minimum of 1 year of customer service experience

High School Diploma or equivalent required

Typing proficiency of at least 40 words per minute

Proficiency in Microsoft Office applications

Strong written and verbal communication skills

Demonstrated initiative dependability and commitment to service excellence

Preferred Attributes

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and investigative skills

Demonstrates empathy patience and professionalism in all interactions

Ability to collaborate effectively with internal departments vendors and stakeholders

Consistent attendance and reliability

$23 - $30 a year

Required Experience:

Unclear Seniority

Position SummaryWe are seeking a dedicated and compassionate Call Center Representative to join our this role you will deliver a high-quality service experience by providing accurate empathetic and efficient support to participants and external partners. You will serve as a key point of contact ens...