Lead Patient Services Representative Gastro

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The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

• Acts as a liaison and assistant to clinic leadership to monitor work of staff including providing input to the clinic leadership for appraising performance.
• Maintains appropriate staffing levels to maximize efficiency.
• Maintains work flow to ensure a smooth patient process through waiting area.
• Acts as a main resource for training new staff ongoing coaching and monitoring staff duties and performance.
• Addresses daily work issues by addressing complaints and resolving problems.
• Reviews and orders supplies for the clinic to ensure adequate supplies are available.
• Acts as a liaison with other departments clinics and hospital.
• Completes all duties of Patient Services Representative.
• Functions as super user of EMR sharing and educating staff on updates.
• Provides information to employees/visitors within scope of knowledge or refers to appropriate individuals.

• Associates or equivalent from two-year college; or equivalent combination of education and experience

• Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
• Promote Averas values of compassion hospitality and stewardship.
• Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .