Business Analyst

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

Location: In-Office (with hybrid work option after 9 months)

Key Responsibilities:

Support & Troubleshooting:

• Monitor and respond to inbound support emails from agents
• Troubleshoot and resolve issues related to: GoHighLevel (GHL) CRM workflows automations and data Website behavior and integrations Sales and lead management platforms
• Clearly document issues root causes and resolutions
• Identify recurring issues and suggest process or system improvements - Escalate complex or system-level issues to technical or product teams as needed
• Communicate clearly and professionally with internal users

Business Analysis & Technical Exposure:

• Assist in analyzing system behavior performance and data accuracy
• Support dashboarding and monitoring efforts using Grafana and Power BI
• Work with large commission and financial datasets where accuracy and attention to detail are paramount
• Help validate data investigate discrepancies and ensure reporting integrity
• Collaborate with technical team members to understand platform workflows and system architecture

Learn and gradually contribute to tools and technologies such as:

• Monitoring and visualization tools (Grafana Power BI)
• Cloud environments (AWS)
• Databases and querying (SQL / PostgreSQL)
• Serverless and automation tools (AWS Lambda)
• Workflow automation platforms (n8n or similar tools)
• Internal tools and scripts ( Python)

Required Qualifications:

• Strong curiosity and a natural problem-solving mindset
• Ability to think logically and methodically when troubleshooting issues
• Comfort working with technical systems data or software platforms
• Excellent attention to detail especially when working with data
• Clear written communication skills
• Willingness to learn new tools systems and technologies

Preferred Qualifications:

• Experience with GoHighLevel (GHL) CRM
• Prior exposure to CRM platforms SaaS tools or technical support roles
• Experience with or knowledge of SQL particularly PostgreSQL
• Familiarity with AWS services including AWS Lambda
• Experience working with n8n or similar workflow automation tools
• Familiarity with or interest in: Grafana and/or Power BI Python
• Educational background in business analysis IT computer science or a related field
• Team members who perform well will have opportunities to advance into areas such as: GoHighLevel (GHL) CRM administration and optimization
• Business analytics and reporting
• Commission and financial data analysis
• Platform or software support
• More technical roles working directly on systems tooling or development
• Organized and able to manage multiple support requests simultaneously

Work Arrangement: This position is in-office initially. After 9 months of successful performance the employee will have the option to transition to a hybrid work arrangement working both in-office and from home.

Growth & Advancement Opportunities: This role is intentionally designed as a career entry point.

Who You Are:

• Curious and motivated to understand how systems work end-to-end
• Comfortable troubleshooting technical issues and digging into data
• Detail-oriented especially when accuracy matters
• Eager to learn grow and take on increased responsibility over time

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.