Applied Scientist, Customer Experience and Business Trends
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The ideal candidate will have expertise in Large Language Models (LLMs) speech audio Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation representation generation reasoning retrieval and evaluation.
Key job responsibilities
- Build scalable solutions for real-time conversational experiences including multilingual support customizable personalities and conversational turn-taking.
- Develop data simulation approaches that mimic real-world speech interactions.
- Research and implement novel algorithms and modeling techniques.
- Acquire and curate diverse datasets while ensuring user privacy.
- Create robust evaluation metrics and test sets to assess language model performance.
- Integrate human feedback to improve data selection and model performance.
- Innovate in data representation and model training techniques.
- Apply responsible AI practices throughout the development process.
A day in the life
Our team is dedicated to improving Amazons products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers experiences challenge the status quo and provide insights that drive innovation to improve that experience. Through our analysis and insights we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.
- 3 years of building models for business application experience
- PhD or Masters degree and 4 years of CS CE ML or related field experience
- Experience programming in Java C Python or related language
- Experience in any of the following areas: algorithms and data structures parsing numerical optimization data mining parallel and distributed computing high-performance computing
- Experience using Unix/Linux
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 142800.00 - 193200.00 USD annually
USA WA Seattle - 142800.00 - 193200.00 USD annually
Required Experience:
IC
Key Skills
- Laboratory Experience
- Immunoassays
- Machine Learning
- Biochemistry
- Assays
- Research Experience
- Spectroscopy
- Research & Development
- cGMP
- Cell Culture
- Molecular Biology
- Data Analysis Skills
About Company
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