Front Desk Receptionist I PCP (Bilingual Spanish or Chinese)

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What Youll Do

• Greet people entering the office answering questions providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns routing callers to the appropriate extensions and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area keeping it clean and free of clutter.
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing photocopying transcribing and faxing
• Other duties as required

Qualifications

• MUST BE fluent in Spanish or Chinese (Cantonese/Mandarin)
• Minimum 1 year of experience working at the front desk of a hospital or clinic
• Strong communication skills; comfortable interacting with patients staff and providers
• Proficient in handling phone calls messages and front desk coordination

• Work experience at the Front Desk of an outpatient primary care or specialty clinic
• Experience using electronic health record (EHR) systems for scheduling and patient updates
• Familiar with HIPAA regulations and maintaining patient confidentiality

Environmental Job Requirements and Working Conditions

• The national target pay range for this role is $20 - $23 per hour. Actual compensation will be determined based on geographic location (current or future) experience and other job-related factors.
• This role follows a onsite work structure where the expectation is to work onsite 5 days a week. The home office is located at 1658 W. Valley Blvd. Suite 120 Alhambra CA 91803.
• Work hours: Monday through Friday 8:30am-5:30pm lunch hour at 12:30pm.