Office Manager Home Maitenance & Repair

Ace Handyman Services West St. Louis County

Job Location:

Ballwin, MO - USA

Yearly Salary: $ 52000 - 62000

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Profit sharing
Training & development

Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned franchise backed by the Ace Hardware brand we pride ourselves on delivering exceptional customer experiences quality craftsmanship and a warm supportive workplace where people genuinely enjoy coming to work.

We are growing and looking for a highly motivated customerfocused Office Manager who can lead our customer service operations support our craftsmen and help build a strong engaged office team. If you thrive in a fastpaced environment love solving problems and enjoy helping customers feel cared for this could be the perfect role for you.

Why Youll Love Working with Us
Performance bonuses

Paid time off

Company credit card for approved expenses

Advancement opportunities as we grow

A positive supportive peoplefirst culture

Regular pay reviews

We believe in empowering our team celebrating wins and creating a workplace where everyone feels valued and appreciated.

What Youll Do

As our Office Manager you will be the heartbeat of daily operations. Youll lead customer service efforts support our craftsmen and ensure every customer receives the helpful friendly experience Ace is known for. Your responsibilities will include:

Customer Experience & Sales

Serve as the primary point of contact for customers inbound and outbound

Educate customers on our services pricing and scheduling model

Confidently close jobs and convert leads to scheduled work

Follow up with past customers to encourage repeat business

Maintain a warm empathetic solutionsfocused approach in every interaction

Operations & Scheduling

Manage the daily and weekly schedule for all craftsmen

Match the right craftsman to the right job to ensure customer satisfaction

Support craftsmen with materials coordination and job logistics

Monitor job progress and adjust schedules as needed for efficiency

Utilize our dispatching and scheduling software (ServiceTitan experience is a major plus)

Leadership & Team Development

Oversee and support all Customer Service Representatives (CSRs)

Help build a strong engaged highperforming office team

Set clear expectations and model the customerfirst mindset

Foster a positive collaborative and accountable work environment

Administrative Excellence

Maintain accurate records paperwork and office organization

Ensure smooth daily operations and proactively solve problems

Strong attention to detail and problem solving skills are a must

What Were Looking For

Were seeking someone who is organized energetic and committed to delivering an exceptional customer experience every time.

Required Qualifications

57 years of administrative customer service or scheduling experience

Strong customer service and communication skills

Comfortable with sales and confident in closing jobs

Basic understanding of home improvement concepts

Comfortable with technology and quick to learn new systems

Excellent multitasking and prioritization abilities

Positive empathetic solutionsfocused attitude

Preferred Qualifications

Experience with ServiceTitan (major plus)

QuickBooks Online or similar accounting software

Experience leading or mentoring a team

Marketing or sales background

Compensation: $52000.00 - $62000.00 per year

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.

Required Experience:

Benefits:401(k)Bonus based on performanceCompetitive salaryFree food & snacksOpportunity for advancementPaid time offProfit sharingTraining & developmentAce Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned franchise backed by the Ace Hardware brand we p...