AI Governance & Change Specialist

We are a forward-thinking organization committed to leveraging artificial intelligence to transform our operations and deliver exceptional value. Our AI Transformation Office is at the forefront of this change and we are seeking a specialist to help operationalize our AI governance framework and support the people-side changes needed for smooth AI integration.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based in either Houston or Dallas TX.

Key Responsibilities

• Manage AI Intake Process: Receive log and triage new AI initiative requests via ServiceNow; perform reviews for completeness and route to appropriate technical and legal reviewers.
• Support Governance Framework: Assist in conducting initial AI risk and impact screenings (e.g. bias fairness privacy) and maintain an accurate up-to-date corporate AI inventory.
• Change Management & Literacy: Help develop communication materials and training content to build AI awareness and support upskilling activities across the organization.
• Operational Reporting: Monitor intake process efficiency (volume and turnaround times) and prepare status reports for leadership regarding pipeline activities.
• Stakeholder Collaboration: Partner with AITO data governance legal and technology teams to ensure documentation aligns with responsible AI guidelines.

Qualifications :

Minimum Requirements:

• Bachelors degree plus at least 4 years of relevant experience in governance change management or process management or demonstrated equivalent experience and education.
• A strong interest in AI technologies trends and their organizational applications.
• Proven experience working within ServiceNow to manage ticketing intake or triage workflows.
• Experience supporting structured processes such as request forms triage workflows or risk checklists.

Preferred Qualifications:

• AI Exposure: Direct experience supporting AI governance AI ethics or digital transformation initiatives.
• Responsible AI Knowledge: Working knowledge of responsible AI concepts including fairness accountability transparency and privacy.
• Communication: Ability to translate complex technical concepts into accessible narratives for non-technical stakeholders.
• Large-Scale Experience: Experience working within a similarly large complex or global corporate environment.

Additional Information :

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position now or in the future

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time