Customer Growth Manager

Santa Cruz, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

At Paystand were not just another fintech companywere trailblazers in decentralized finance (DeFi) transforming how businesses manage their finances. With thriving hubs in Santa Cruz San Francisco Austin Minneapolis Mexico City Hermosillo and Guadalajara were leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years were among the fastest-growing companies reshaping the future of finance.

Our Expanding Ecosystem: Paystand isnt just a companyits a growing global network. With the strategic acquisitions of Teampay a leader in spend management and Yaydoo a top AR and AP platform in Latin America were building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.

Why Paystand

What We Do: By harnessing the power of blockchain technology we digitize receivables automate financial processes reduce time-to-cash lower transaction costs and unlock new revenue streams for businesses.

Why We Do It: Were driven by a mission to revolutionize digital payments and decentralize finance creating a more open inclusive and transparent financial ecosystem starting with B2B payments.

How We Do It: As change-makers in the DeFi movement we dont just follow trendswe set them. If youre passionate about shaping the future of fintech and eager to redefine what financial technology should look like Paystand is the place where you can make a significant impact.

Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.

Role at a Glance:

Paystand is seeking a strategic and growth-oriented Customer Growth Manager to drive expansion revenue across an assigned book of customers. This role is responsible for owning and closing expansion opportunities including upsell and cross-sell by deepening customer value identifying monetization opportunities and executing the full commercial sales process.

Customer Growth Managers work closely with Customer Success and Customer Marketing to translate customer outcomes product adoption and market signals into qualified expansion opportunities. Once engaged the Customer Growth Manager owns the opportunity end to end from discovery and positioning through pricing negotiation and close.

This role plays a critical part in Paystands growth strategy by driving Expansion ARR and contributing directly to Net Dollar Retention.

What Youll Own:

Own a quota tied to Expansion ARR across an assigned book of customer accounts
Identify qualify and close expansion opportunities including upsell and cross-sell
Own the full sales cycle for expansion opportunities from discovery through close
Lead customer conversations related to expansion value pricing negotiation and contract structure
Develop account-level growth strategies in partnership with Customer Success
Partner with Customer Marketing to execute targeted growth plays and campaigns
Collaborate with Renewals Managers on accounts where expansion opportunities surface during the renewal process
Forecast expansion pipeline accurately and maintain strong opportunity hygiene
Partner cross-functionally with Finance Legal RevOps and Operations to ensure efficient and compliant deal execution

How Youll Operate

Operate with a revenue-first mindset focused on achieving and exceeding expansion targets
Leverage customer data usage trends and business context to identify high-quality expansion opportunities
Multi-thread relationships within customer accounts to build alignment and momentum
Navigate objections and competitive alternatives with confidence and credibility
Balance short-term deal execution with long-term account growth

How Success Is Measured

Expansion ARR attainment
Expansion pipeline coverage and conversion
Contribution to Net Dollar Retention (in partnership with Renewals and Customer Success)
Forecast accuracy and deal execution discipline

What Were Looking For

3 years of experience in SaaS sales account management or a customer growth / expansion-focused role
Proven experience carrying and closing against a revenue target
Demonstrated success selling expansion solutions to existing customers
Strong negotiation skills and commercial acumen
Excellent written and verbal communication skills
Ability to collaborate cross-functionally while maintaining clear deal ownership
Comfort operating in a fast-paced evolving environment

Why Youll Love It Here

Enjoy generous PTO and sick leave because we believe in balance.
401(k) retirement plan with employer matching.
Weve got your health covered with comprehensive health dental and vision insurance plans.
Fuel your days with free snacks and paid lunches in the office.
Unlock stock options and own a piece of our success!
Work with the best tools and equipment setting you up to thrive.
And the best part Endless growth opportunities await you as we rapidly expand!

If youre passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments we invite you to explore opportunities with Paystand.

We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways skills are transferable and passion is a powerful driver. Your journey and skills are unique and we value the richness that diverse perspectives bring to our team.

More than a resume we prioritize a genuine commitment impactful contributions and the ability to thrive in our dynamic collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what were seeking we encourage you to apply.

We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.

Your journey is important to us and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we cant wait to hear from you.

All roles are on-site English resumes will be considered.
#LI-Onsite

Required Experience:

Manager