Import Transcon Agent
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department.
Review and support with day-to-day trucking operations.
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Monitor workboards to ensure internal KPIs are met e.g. timely data entry.
Build and maintain strong relationship with the customer.
Assist in retention calls and complete customer reviews.
Monitor monthly invoicing.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
Be continuously open and positive to implementing new system changes and enhancements with the team.
Oversee and ensure compliance with Expeditors Operational Process Standards.
Audit all service providers appointed by the customer.
Qualifications :
- Minimum 1 year related experience and/or training; or equivalent combination of education and experience.
- Understanding of ocean documentation process a plus.
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Pro-active strong organizational skills
- Good computer skills (Excel Word)
- Fluent in English & Dutch (French German and other languages a plus)
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Training Requirements:
Meet company standards of 52 hours of training per year including as needed management/leadership training.
Education and Experience:
A2 Secundary School
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Google Analytics
- General Insurance
- API
- Data Warehousing
- Administration Support
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
