Baggage Service Office BWI Airport
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
TURNING LOST BAGS INTO FOUND SMILES - BAGGAGE SERVICE OFFICE AGENT NEEDED!
The Baggage Service Office Agent handles baggage claims resolves customer issues and ensures smooth policy-compliant luggage operations through effective coordination.
WHY WORK FOR PRIMEFLIGHT
- Enjoy benefits like 401(k) with matching health dental vision and life insurance paid time off growth opportunities and more (*part-time benefits may vary)
- We are committed to being a leading provider of commercial services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 200 locations across the world we offer opportunities for career progression
- Enjoy a competitive pay scale
SUMMARY OVERVIEW
The Baggage Service Office Agent is responsible for ensuring smooth operations of the office that handles passenger luggage issues. This role includes ensuring efficient processing of baggage claims and maintaining a high level of customer service. As the agent you will also address customer concerns and ensure compliance with airport and airline baggage policies. Effective communication and coordination with various airport departments are key aspects of this role to ensure smooth baggage handling operations.
RESPONSIBILITIES
- Manage the daily operations of the baggage service office
- Handle passenger queries regarding baggage mishandling and service issues
- Ensure efficient processing of baggage claims
- Coordinate with airlines and baggage handling teams for luggage tracking
- Maintain accurate records of baggage-related incidents and resolutions
- Provide excellent customer service in resolving baggage issues
- Train staff in baggage handling systems and customer interaction protocols
- Implement and monitor service standards for baggage handling
- Address and resolve escalated customer complaints
- Oversee baggage claim procedures and ensure compliance with airline policies
- Analyze operational data to improve service efficiency
- Maintain up-to-date knowledge of airport and airline regulations
- Coordinate with security for lost and found items
- Facilitate team meetings and communicate operational updates
- Ensure adherence to safety protocols in the baggage service area
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
QUALIFICATIONS
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading writing speaking)
- Ability to access and interpret information in print and electronically including the use of electronic devices including IPads/Tablets Computers and Mobile Devices
- Effectively communicate with colleagues and clients both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal- as applicable)
- Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays
To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
- Ability to lift up to 70 pounds
- Prolonged standing and walking in an indoor/outdoor environment as applicable
- May need to reach with arms and grasp with hands
- May need to push pull
- May need to bend stretch squat kneel
- Exposure to moderate and at times high noise levels
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms wrists hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.
PrimeFlight Aviation Services Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.
SMS/Text Communications
By providing your mobile number and opting in you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities such as job postings application status updates or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Key Skills
- Business Development
- Business Intelligence
- Time Management
- Hospitality Management
- Outbound Calls
- Communication
- Service Areas
- Relationship Management
- Administrative Services
- Client Services
- Customer Service Management
- Regular Maintenance
- Sales Support
- Safety and Security
About Company
If you have a positive attitude, provide great customer service and enjoy working in a team-oriented environment, we invite you to apply. With over 50 airport locations and positions ranging from aircraft fueler and cleaner to wheelchair, baggage service and ramp agent, we provide ben ... View more
