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Operating Area Field Lead Maintenance & Repair

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance & repair operations and help us continue to provide exceptional service to our customers. The main goal of the role as Operating Area Field Lead Maintenance & Repair is to provide day-to-day management and training of field staff including employee selection and development field training and safety.

You will lead operational efforts in your operating area managing costs while ensuring superior customer satisfaction. Reporting to Operating Unit Field Lead you will drive results based on defined KPIs and partner with Operations Sales EH&S Quality and Safety Lead to coordinate trainings compile reports and champion continuous improvement.

About the role

As the OA Field Lead Maintenance & Repair for the Provinces your main objective will be:

• Serving as the key leadership and support center for the Operating Territories delivering needed training expertise and operational support to the Operating Territories to deliver on our commitment to the customer.
• Ensure KPIs are clearly defined understood and measured
• Driving operational excellence on Operating Area & Operating Territory level

On a typical day you will:

• Ensure field employee safety and quality of service in your territories
• Plan organize and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies managing route schedules and callback rates
• Understand how to provide technical support to field staff either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

What you will need to be successful

• BA/BS degree preferred or equivalent relevant work experience
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is required
• Excellent communication skills and leadership skills and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills business acumen and a passion for customer service
• Results oriented mindset and a track record of driving results in a fast-paced environment with a high level of change
• The ideal candidate has a strong understanding of process improvement and a proven ability to identify implement and sustain more efficient ways of working
• Travel is required within your territory drivers license as required for your territory

Apply today to join us and build whats next!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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