Senior Platform Content Manager

You will lead the teaminthe planning management and execution of an agilesprintdelivery process-designed and bespoke to fit the widerRevenue Marketing and Business Unitteams-for yourvarious Platform streamsfor build and roll out of contentpagesdeliverables and assetsin line with campaign timings.Where demand delivery requires Experience Delivery Managers or IT project managers you will work closely with them to ensureprojects are delivered on time and to the brief spec.In your roleyoullreportregularlyto senior stakeholdersondelivery operational processesdesigned forscaleability and future strategy for your content platforms and channels- using improved workflowstemplatingand automation to drive this.

Platformand contentconfiguration is integral to the roles responsibilitieswith our Platforms requiring expert knowledge ranging across content build capabilitiesand coding languageunderstandingtomanagea teamincludingleads who have their own teamsto get the most out of our content solutions. Examples of this would be creating queries for our databases so thatDyson communicationsare sent to theappropriate audienceand building a catalogue of layouts and modules within emails notifications and CMS.

Original content designing authoring and creation is a key part of the role where you will become a Dyson product expert working closely with senior category experts such as the Design Manager from Research Design and Development (RDD) andProduct UnitCommercial Managers to attain a deep understanding of how our platform capability can be utilised for each campaign.

Using your teams platformexpertise you will consult and collaborate with these category stakeholders to design shape and write end-to-end omnichannel digital experiences to deliver a world class owner experience while surfacing campaigns and new products.Through ourthird partycontent administration suppliers you willbe responsible forscaling these experiences into our content platforms managing their SLAs for content delivery andqualityand training them where necessary.

As and when content is built you will be working with cross-functional and global teamstolocalise and activate the content for your Platform channel in line with NPD and campaign launch timings.Training upother Dysondigital teams to make sure they understand the platforms and utilise our content appropriately is critical to the success of our content launches as well as driving them to deliver quality consistency and on-time activation of it.

About you

• Should have7years experienceusing CMS platforms preferably one or more of:Salesforce Marketing/ServiceCloudAEM Hybris Magento Sitecore SAP CRM.

• Line management experience including leading others who manage their own teams.

• Experience in reporting to andeffectivemanagement ofseniorstakeholders.

• Skilled in both planninganddeliveringcontent through agile sprints.

• Experience working with and managing an offshoreorglobalteamin content deliveryisadvantageous.

• Ability to motivate engage and inspire a teamleading others in project deliverables and being accountable for their output.

• Content delivery management and production experience.

• Resilience and composure to guide projects and teams through arising issues overcoming challenges to deliver high quality business outcomes.

• Experience inDigital Transformation and a strategic view of business organisational needs.

• Good working knowledge of Microsoft Office and preferably the Atlassian suite.

• Team player and self-starter strong communicator at all levels.

#LI-AC1