Vice President, Executive Journey Product Owner, Claims Journey, TD Insurance

Toronto - Canada

Monthly Salary: $ 185000 - 275000

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Location:

Toronto Ontario Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$185000 - $275000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As theVice PresidentExecutive Journey Product Owner (EJPO) of the Claims Journey you will be accountable for the endtoend strategy execution and value delivery of the Journey. You will lead the evolution of the strategic vision own andmaintainthe product roadmaps shape business cases and oversee financial stewardship. The Claims Journey strategy centers on delivering legendary customer experiences that are simple intuitive and digitally enabled while driving improvements in efficiency productivity risk management and overall business performance.

The EJPO provides leadership to multiple Product Group Owners and Product Owners ensuring alignment across product backlogs and maximizing value delivery. You will champion opportunities to improve both the product and the delivery process while fostering a highperforming collaborative environment rooted in Agile principles of transparency adaptability and continuous learning. You will work closely with stakeholders across Journeys Platforms and Practices to enable cohesive customerfocused execution.

Job Description

Lead and execute the strategic vision for the Claims Journey across all product groups and pods ensuring alignment with enterprise priorities and delivering on TDIs Investor Day commitments related to modernization digital transformation operational simplification and customer experience improvement.

Set theend-to-endJourney strategy product roadmap and transformation priorities by analyzing customer needs regulatory requirements operational realities and emerging industry and technology trends.toendJourney strategy product roadmap and transformation priorities by analyzing customer needs regulatory requirements operational realities and emerging industry and technology trends.

Drive enterprise value by monitoring customer feedback operational outcomes and OKR performance adjusting priorities and strategies as needed to maximize impact anddeliveragainst annual and multiyear transformation commitments.

Provide strategic direction for team backlogs by refining priorities removing blockers enabling autonomousdecision-making and ensuring a consistent flow ofhigh valuework across all delivery teams.making and ensuring a consistent flow ofhighvaluework across all delivery teams.

Leverage enterprise insights analytics and innovation to embed digital automation andAI enabledcapabilities across the Claims lifecycle informing technology investment decisions and accelerating transformation outcomes.enabled capabilities across the Claims lifecycle informing technology investment decisions and accelerating transformation outcomes.

Collaborate across functions to manage dependencies integrate feedback andmaintainalignment across Journeys Platforms and Operations whileretainingownership of theend-to-endClaims Journey.toendClaims Journey.

Partner with senior leadership to develop and deliver multiyear business and operating plans that support enterprise transformation resource optimization operational scale and delivery excellence.

Plan execute and evolve strategic initiatives using performance metrics and insights to drive clarity communicate progress and adapt tactics in response to risks opportunities andshiftingenterprise priorities.

Overseeprogramlevelperformance and delivery across the Claims portfolio by managing enterprise dependencies operational impacts risks and delivery milestones.level performance and delivery across the Claims portfolio by managing enterprise dependencies operational impacts risks and delivery milestones.

Identifyand lead opportunities to enhance customer experience operational performance digital adoption automation and risk management guidingteams through execution of improvement strategies.

Maintain strong governance and control practices across the Claims ecosystem by proactivelyidentifyingrisks escalating complex issues and ensuring alignment with enterprise risk appetite and regulatory expectations.

Lead a large andhighly complexProduct Family in a multifaceted regulated environment ensuring operational resilience compliance and consistent delivery of enterprise commitments across all Claims lines of business.

Develop and mentor Product Group Owners Product Owners and Journey Specialists fostering a culture of empowerment strategic thinking customer obsession innovation and continuous improvement.

Act as a strategic partner to senior leadership by providing insights and thought leadership on portfolio strategy operational effectiveness regulatory considerations digital adoption and emerging trends influencing Claims transformation.

Drive operational efficiencies modernization and intelligent automation across Claims processes by collaborating with enterprise partners to streamline workflows strengthen controls and enhance colleague experience.

Facilitateexecutive levelstrategic discussions and contributehigh impactinsights frameworks andlong-termroadmaps that support enterprise planning and Claims modernization priorities.level strategic discussions and contributehighimpactinsights frameworks andlongtermroadmaps that support enterprise planning and Claims modernization priorities.

Set clear operational direction for Claims Journey teams and collaborate with stakeholders across Journeys and Platforms to deliver integratedcustomerand colleague outcomes while advancing transformation commitments.

Leadlong-termplanning for the functional area to ensure sustained value digital modernization regulatory compliance and improved customer experience aligned to enterprise and Investor Daypriorities.termplanning for the functional area to ensure sustained value digital modernization regulatory compliance and improved customer experience aligned to enterprise and Investor Day priorities.

Qualifications & Experience

Undergraduate degree and/or recognized product management certification

Graduate degree (e.g. MBAMasters in Technology Data or related field) preferred

15 years of progressive experience in product management digital transformation orenterprise leveldelivery leadership preferably within complex regulated industrieslevel delivery leadership preferably within complex regulated industries

10 years of Product Owner Product Manager or Agile delivery experiencedemonstratingsuccess leading complex portfolios andmultiteamdelivery environments

Proven experience leading largescale digital modernization automation orAI enabledtransformation programsscale digital modernization automation orAIenabledtransformation programs

Deep familiarity with modern product delivery practices including agile product managementcustomer centricdesign iterative delivery and continuous value measurementcentric design iterative delivery and continuous value measurement

Demonstratedexpertiseapplying data analytics and machine learning/AI concepts to improve customer experience operational efficiency ordecisioning

Experience working with or delivering capabilities using AI/ML models agentic AI automation platforms or intelligent workflow technologies

Strong technical acumen with the ability to translate business problems into technology requirements in partnership with Engineering Data and Architecture teams

Certified Scrum Product Owner (CSPO) or equivalent certification an asset

Scaled Agile Framework (SAFe) certifications or experienceoperatingin a scaled agile environment considered an asset

Experience navigating complex regulatory operational orrisk intensiveenvironments and implementing compliant digital solutionsintensive environments and implementing compliant digital solutions

Strong stakeholder management influencing and communication skills with experience engagingexecutive levelaudiences

A preferred candidate has been identified

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Exec

Work Location:Toronto Ontario CanadaHours:37.5Line of Business:Enterprise Enabling FunctionsPay Details:$185000 - $275000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compen...